We identified a serious issue after hours and flagged it with Marsello believing we wouldn't have a response for at least 12 hours or any sort of solution for some time after that. Within a very short time Matt, a co-founder of Marsello, contacted me directly and did absolutely everything in his power to identify the issue, resolve it and then followed up with me to explain the cause and help us manage any customers that were impacted (thankfully just 3!). He then followed up with me over the weekend and again on Monday morning. The level of professionalism and courtesy has been out of this world. The issue was one that really could have rocked our trust in Marsello but Matt provided a level of customer service that raised the bar unbelievably high. Thank you Matt. I will be the first to admit that I can be a very tough customer, especially in stressful times but you handled everything (and me) like a champion.
Thanks for messaging in. I understand our co-founder Matt is in touch with you.
Great app! I'm using it on my online store Wine-ishthings.com and it's just what I needed. It gives my store credibility and it's user-friendly.
Pistols and Pearls
I love the ease this app provides in keeping up with customer spending and rewards in addition the segmenting and email options provided. This app saves so much time and research. It has been a game changer.
Fife and Company
I initially got this app for just a reward program, but since enabling it they have added many many more features that will def help me retain customers!! Cant say enough good things! I highly recommend!
I think it's an amazing app. Browsed all features, think they are really smart &sweet. Once my biz is getting better, i think i will definitely use pro version to activated all features. Think they are so useful. It will save a lot of effort for shop owners. At present, i got a lot of traffic, while the bounce rate is pretty high, and no conversion at all. Think these feature will help me a lot
The Green House Boutique Clothing, LLC
We LOVE Marsello! Easy install, easy to use, AWESOME customer service! We've been using this for a while for just our rewards program and are very happy with the program and the email flows, and now we're using Marsello for all of our email marketing. The segment creation feature is so easy and useful! Thank you, Marsello!
Thanks so much for your review. We are glad you're loving Marsello and the new segmentation features. Stay tuned for more exciting features coming soon!
Edit: Launched 1 week ago I am already seeing the benefits of Marsello. Made life easier with tons of automations and many positive feedbacks from my customers as well.
Fantastic customer service even while on trial period! My experience has been nothing but awesome. Will give more feedback when I launch. ;)
Thank you so much.
Thanks for your kind review :)
This app is especially easy to use, and effective. Much more efficient than other similar services that we have used in the past.
We are glad you're enjoying Marsello. Thanks for the review!
D's Old-Fashioned Treats
After weeks of researching marketing apps, Marsello answered my questions honestly. Even with some of their features in beta mode, I found them to be one of the best email marketing and loyalty apps for the money. Their tech support is absolutely amazing. I had an issue setting up an one time marketing campaign and I was pleasantly surprised by the response to help solve the issue and the follow up to make sure everything was fine. I highly recommend Marsello for email marketing and your loyalty program.
Thanks for your review. We are glad you're loving Marsello and we are always happy to help!
So far, this is the best email marketing app I've ever used, and I've used several. Marsello provides an all-in-one email marketing suite that allows for highly detailed customization. They're missing a few features, like being able to configure more than one popup form at a time. Overall, the best email marketing suite available, in my opinion. I'll likely be using it for the lifetime of my store.
Thanks for your review. We are so glad to hear you love our email marketing features! Send us a message in app about how to create multiple pop-up forms and one of the support team will help you out :)