Anmeldelser (386)

Samlet bedømmelse
4,4
Antal pr. bedømmelsesniveau
  • 86 % af bedømmelserne er på 5 stjerner
  • 4 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 7 % af bedømmelserne er på 1 stjerner
Redigeret 7. juni 2021

Revised 5 star review to 1 star. I do not know what has happened with Marsello and am honestly dismayed by our recent experience with them. We have been a customer for 3 years and have had a good relationship with them, have been beta testers, and have even been a success story for their marketing department. Yesterday I needed to do some manual account maintenance and discovered that we were ...

Mountain Madness Soap Co.
USA
Mere end 3 år bruger appen
Marsello svarede 12. januar 2021

Thanks for your detailed feedback. I understand you have been in touch with Jase from our support team. I'm glad to hear we were able to work through this with you – we ...

Redigeret 31. marts 2022

I have used Marsello for a number of years more or less from the beginning to give my customers loyalty points. I have found this morning I have been locked out of my account WITHOUT WARNING and now need to upgrade to a paid plan which is coming in at a cost of $279 a MONTH. No way am I paying that, my small business cannot afford this. I cannot even access my account to view my customers and how ...

Titania Creations
Storbritannien
Cirka 3 år bruger appen
Marsello svarede 30. marts 2022

Appreciate your feedback. I understand the support team has reached out and given you a full export of your customers. Also, to try and find a solution that worked for ...

29. september 2020

We used Marsello with our ecommerce website for a couple of years and have been happy with the service and the platform. A couple of months ago, they introduced a new pricing scheme and put our account on hold so we couldn't access any of our data until we upgraded our plan. Unfortunately, there was no way for us to upgrade our plan other than contact customer service using their chat. A week ...

Surf the Greats
Canada
Mere end 2 år bruger appen
2. september 2022

very costly app with no customer support, they will always say they will contact you when they have time

ShriandSam
Indien
Mere end 2 år bruger appen
Marsello svarede 5. september 2022

Thanks for the feedback. I understand the team reached out and is waiting to hear back from you. We would love to be able to discuss this so we can address the questions you ...

Redigeret 28. november 2019

E-mails don't go out when they are scheduled, which is horrible on a day like Thanksgiving! Interface is nice but e-mails not going out are unacceptable. Really wanted to like this app but that's a complete deal breaker.

Freckled Lamb
USA
Mere end 2 år bruger appen
Marsello svarede 3. december 2019

We're sorry you experienced a delay in your campaign sending. We have reached out to you via email and hope to hear back soon.

24. januar 2021

okay app, too expensive when you have multiple POS locations and bigger contact list. the estimator indicates somewhere around $250 per month, we've end up being charged for $429. We had to pause the app last month and you know what, the bill just kept coming even though you are not using anything.

Arova Kitchens & Bathrooms
Australien
Cirka 2 år bruger appen
Marsello svarede 8. februar 2021

Thanks for your feedback. We have reached out a few times through email but are yet to hear back.
Our pricing is based in USD which is why the billed total may appear higher ...

Redigeret 2. september 2019

I have cancelled this app but I still need to pay the monthly fee? can you pls tell me why???? This shouldn't be happened. pls don't charge me for anything as I don't use your app anymore. I put it on inactive by 30 July and wasn't available on my website since that time. This is illegal!!!

Lilly and Mimi Fabric Shop
Storbritannien
Mere end et år bruger appen
Marsello svarede 30. marts 2019

Thanks for reaching out. We can see that your subscription was cancelled the same day as you uninstalled the app on August 7th. I've sent you an email with some more detail.

8. august 2023

Do not use Marsello. They will rip you off. They import duplicate customers with no contact information, forcing to pay hundreds a year for customers who are unable to receive any messaging. Customer service is a joke. Much more expensive than similar apps. SKIP IT!

The Goddess Shop Co
USA
12 måneder bruger appen
1. december 2018

These guys keep chopping and changing their plans and prices. Only a couple of months ago when they revamped their offerings their basic plan included all features even the premium features (loyalty tiers etc). Pricing was based on number of members/customers from memory and then you paid as your database grew. They have now gone and copied Smile.io since they recently updated their offerings and ...

GLYCO
Australien
10 måneder bruger appen
Marsello svarede 3. marts 2019

Hi Glyco,
We changed our pricing to provide different plans for what different users wanted to use. You can rest assured, knowing we still honour the pricing plans our users ...

24. januar 2021

I am a US customer and am speaking from that point of view. I know this platform is not based out of the US and may differ for other countries.
Customer services takes 2-7 days for a response when you have an issue. I'm currently being charged for test message credits that aren't delivering and have been waiting 6 days for them to give me any time of follow up.
We've had issues since we started ...

Transfers Plus
USA
6 måneder bruger appen
Marsello svarede 9. februar 2021

Thank you for your feedback. To address the SMS issue you've experienced, our development team has been working to resolve this.
With tighter regulations around link ...