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Customer support is amazing and the app is easy to use. Managing to get all the basics on the free plan and I feel their free plan offers the best out of all the others out there.
Great app and easy to use. Excellent customer service.
Although the app itself has great features, the support is the worst I have ever experienced. I have been waiting over a month (close to two) for technical resolution of a problem the Marsello tech caused and they keep blowing me off by rewriting my complaint in their own words or just telling me they are too busy or by not bothering to reply at all for days. If you think you may need assistance with the app, look elsewhere. They re
really not interested in helping existing clients.
Thanks for bringing your support request to our attention and sorry for the back-and-forth experience. I understand Jase, is in touch with you and dedicated to getting a speedy resolution.
This professional product was the ultimate tool I used to help me connect with people who need my experiences, to give them strength and hope, in a world where all hope seems to be lost, and strength has been weaken in the quest for life's success! Thanks!
We downloaded the app a couple of days ago, but due to our basic digital knowledge, we had to uninstall it. The support team went the extra mile to help us with our requirements, now Marsello is the perfect fit with our digital strategy! Thanks!!
Simple to use. My customers are enjoying it and making good use of all the ways to redeem rewards. This program solved my problem of finding a rewards program and email campaign platform that perfectly integrates customers from my shopify website www.springyfeet.com.au with my in-store Vend based shop. I can now offer a totally integrated response. Thanks to Marsello and its customer segmentation, I can more easily craft appropriate campaigns. Great app, highly recommend.
This app proved to me that we need help no matter where in life we are. The journey continues with this app.
Easy to use and navigate through and the customer service team have been really helpful. This has become an easy way to keep track of my customers and sales all in the one programme and reward them with extra points along the way to encourage them to come back over and over again. Brilliant app.
c'est très rapide et très facile à utiliser je vais vraiment la promotion de ma boutique en ligne pour plus de vendre
We're glad you're enjoying using the app :) Thanks for the kind review!
I was finding it a bit challenging finding an app that will work for both in store and online. This app has been extremely helpful with managing those challenges and helping me build out my loyalty program for my store. Like with any new app, there's always teething issues at the beginning when setting it up. But the developers are very prompt with getting back to me with useful solutions and alternatives. Great app and support. Thank you