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his app helped me make my life easier and most importantly help my customers get more discount. I like the way it thinks of all the aspects that customers can acquire points for future purchases. It also helps with reviews. it is amazing
Fantastic work. Really useful application. Thank you.
Update 01/04/22: Marsello team was quick to respond and provided me my customers data as requested. They were considerate to offer me some generous offers on their plan so that I could have time to decide if Marsello is right for my store. I’ll update again and review the app itself once I’ve come to a decision to keep Marsello or not.
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Been using this app since the beginning, but my account was suddenly ‘paused’ because apparently the plan that I was on is no longer in existence. No notification, no reminder, no warning whatsoever. I’m left in the blue with no customer points information and was informed that I would need to reinstate the account to retrieve the information and the plan is way out of my budget. I’m now awaiting for their follow up to see if they could at least provide my customers points information.
Appreciate the feedback regarding your account. I understand the support team sent through your customer points information and has tried to reach out to you about reactivating your account.
As you surpassed the free plan customer limit, it is requiring you to upgrade to a paying account to use Marsello.
Hopefully, we are able to hear back from you soon and can find a solution that works for you.
I have used Marsello for a number of years more or less from the beginning to give my customers loyalty points. I have found this morning I have been locked out of my account WITHOUT WARNING and now need to upgrade to a paid plan which is coming in at a cost of $279 a MONTH. No way am I paying that, my small business cannot afford this. I cannot even access my account to view my customers and how many points they have. So basically being held HOSTAGE, very poor customer service. AVOID!!! IN RESPONSE TO YOUR REPLY
I was told by your representative that the plan I was on is no longer available, you are saying its because I have exceeded 1000 customers. I had more than 1000 customers when I installed your app so which of you is telling the truth?
I have no issues with you revising your pricing plans but to go from free to $279 per month is extortionate. Even if I could afford those costs I would still have deleted the app purely because you have shown that you do not care one jot about the businesses that use your app. If you had given me notice I could have notified my customers who in turn could have redeemed their points, instead you just stopped the app from working and locked me out of the admin panel, leaving me to then have to explain to my customers what went wrong. You didn't even notify me that you had taken this action, I found out from one of customers. Thankfully for me I have a great relationship with my customers who are all very supportive and agree to me cutting ties with a company that acts in such a way. They are more concerned about me and my business and how you left me in the lurch than any reward points.
In my view 1 star is too high for you I would rather have left a zero rating. AVOID AVOID AVOID!!!
Appreciate your feedback. I understand the support team has reached out and given you a full export of your customers. Also, to try and find a solution that worked for everyone.
The free plan you were previously on was available for retailers who had up to 1000 customers in their database. Since you were substantially over this limit, your account needed to upgrade to a paid plan to continue to use Marsello.
We wish you all the best with your business. Please let us know if we can assist with anything else.
Great app and easy to use. Excellent customer service.
I Love it! Great App, Simple Pricing!, Brings my customer back, a must have!
Although the app itself has great features, the support is the worst I have ever experienced. I have been waiting over a month (close to two) for technical resolution of a problem the Marsello tech caused and they keep blowing me off by rewriting my complaint in their own words or just telling me they are too busy or by not bothering to reply at all for days. If you think you may need assistance with the app, look elsewhere. They re
really not interested in helping existing clients.
Thanks for bringing your support request to our attention and sorry for the back-and-forth experience. I understand Jase, is in touch with you and dedicated to getting a speedy resolution.
This professional product was the ultimate tool I used to help me connect with people who need my experiences, to give them strength and hope, in a world where all hope seems to be lost, and strength has been weaken in the quest for life's success! Thanks!
This app deserves more recognition! Great customer service, easy to use and its everything we ever needed! Thanks again!!
We downloaded the app a couple of days ago, but due to our basic digital knowledge, we had to uninstall it. The support team went the extra mile to help us with our requirements, now Marsello is the perfect fit with our digital strategy! Thanks!!