Marsello: Loyalty, Email, SMS , 372 Rezensionen

I have started using this app recently, looks like there bunch of reward programs available to use as a marketing tool to keep the customer's comeback. I find it very useful and developed it very well.
I'm giving 4-star only for the reason that for recently I had issues in accessing this app and some security popup otherwise I recommend this app for sure.
Keep up the good work guys.

Very Helpful and Great APP for any store!

Super easy to use and a great addition to my website! My customers are going to love all of the benefits!

I had a horrible experience!! Where do all these 5 star reviews come from?!

First off, there's utter lack of support. Their "support" is a bunch of know-nothings who keep deferring to their “team in New Zealand” and then nothing else happens. Placing support into a time zone out-of-synch with the rest of the world is NOT a good idea. If they want to charge $199/month they must do better than that.

The app had 3 major bugs when we tried it out:
(1) An existing customer was able to get a referral discount, even though only new customers should get a reward
(2) Points for referral actions weren’t tracked properly
(3) The system sent out emails to advocates with faulty point balances

These errors go to the core of a loyalty system. If you can’t track points and redemptions properly, you might as well shut down.

Moreover, they failed to tell me the Shopify file names and code sections where they added code. So I can't ascertain whether the uninstall is done properly. I fear they leave code behind, given how poorly and sloppily they have performed so far.

A terrible experience and big waste of time.

I used a different loyalty app before Marsello, I found Marsello to be much more practical. Its easy to use, and has a lot more chance to encourage sales.

AMAZING !!!!
I was with sweet tooth (now smile) and I don't regret switching to this ! :-)
It is less expensive, 100% customizable (I can get my whole program in French) your program looks so pro with logo and all.
No need to generate coupon code.
I LOVE YOUR APP thanks so much the offer was lacking now you solved it all.

I have just set up my store and am very excited about working with this app! It was very easy to set up and I loved being able to create my own reward options.

nul nul nul
ne répond pas au mails
ça marche pas leur application
perdez pas votre temp avec eux !!!!!

I have to admit that the app is good, but last week they had a different pricing with a different plans, now they changed their pricing rules, I did't get the chance to install it when the $50 plan was for $9.99

Downloaded for the free version and literally everything was locked. Even customising the copy on the newsletter signup pop-up was blocked! No automation included whatsoever, literally nothing. What a waste of time, they shouldn't even offer a free version if they're going to block everything. Wouldn't even consider paying for any version of Marsello now because of this.