Marsello: Loyalty, Email, SMS

Also revised 5 star review to 1 star. I've had the exact same experience as the person below - Mountain Madness Soap Co. Marsello is clearly being run by new owners. Also on a grandfather plan, my fees went up without warning. Even worse is they paused my loyalty app without telling me! I had to wait until a customer contacted me asking when our loyalty app will be back online! In contacting support they were unapologetic, didn't care why I was on the old plan and pretty much said this is the new plan, pay up if you want your loyalty app to go back online. In the process of changing apps now

i LOVE THIS APP. We'd been using a different system for years with loads of problems (high price, horrible customer service, terrible integration & an atrocious customer portal separate from our website). I had no idea taking care of our customers could be this easy!
PROS:
-you can customize everything. colors, logos, text, coupons, tiers, rewards, etc...
-magnificent suggestions on email campaigns, and keeping track of customers.
-Customer service will help you with everything! Theyre prompt in their responses.
-POS integration is the best i've seen yet. It's not seamless, you'll have to teach your team a couple steps, but it's also not hard.

CONS:
-Takes time to setup if you choose to customize everything yourself.
-Nothing else. It's awesome.

very costly app with no customer support, they will always say they will contact you when they have time

Simple to use. My customers are enjoying it and making good use of all the ways to redeem rewards. This program solved my problem of finding a rewards program and email campaign platform that perfectly integrates customers from my shopify website www.springyfeet.com.au with my in-store Vend based shop. I can now offer a totally integrated response. Thanks to Marsello and its customer segmentation, I can more easily craft appropriate campaigns. Great app, highly recommend.

c'est très rapide et très facile à utiliser je vais vraiment la promotion de ma boutique en ligne pour plus de vendre

Easy to use and navigate through and the customer service team have been really helpful. This has become an easy way to keep track of my customers and sales all in the one programme and reward them with extra points along the way to encourage them to come back over and over again. Brilliant app.

I was finding it a bit challenging finding an app that will work for both in store and online. This app has been extremely helpful with managing those challenges and helping me build out my loyalty program for my store. Like with any new app, there's always teething issues at the beginning when setting it up. But the developers are very prompt with getting back to me with useful solutions and alternatives. Great app and support. Thank you

E-mails don't go out when they are scheduled, which is horrible on a day like Thanksgiving! Interface is nice but e-mails not going out are unacceptable. Really wanted to like this app but that's a complete deal breaker.

Great app with a ton of useful functionality-- Loyalty Rewards, Automated emails for customer retention!! Top notch!

I am very happy to have installed this app! Simple configuration, user-friendly, helpful team. Great way to upsell my products.