리뷰 (386)

전체 평점
4.4
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 7%가 별 1개입니다
2020년 4월 16일

Does not work for one-off campaigns as keeps sending out the campaign - there is no way of stopping it. No way to edit pre-existing email campaigns. Customer support take a long time to respond with an answer (I've been waiting 2 days to find out why my launch campaign email contained a malicious link input by Marsello).

Fortmens
영국
앱 사용 기간 2개월
답글 Marsello개 2020년 4월 16일

Thanks for following up here. Our support team has been looking into why your https link populated a http link and have been trying to reach out to you.

2020년 7월 27일

App has amazing potential. But the customer service that comes with it is shocking. You have to wait at least a day or two to chat with anyone. They will not call or video chat with you. You're literally sending one chat at a time, so problem solving take DAYS! Its been a nightmare.

Local Source E-Market
캐나다
앱 사용 기간 대략 1개월
답글 Marsello개 2020년 8월 11일

Thanks for your feedback. Sorry, you experienced a delayed response. We are working on expanding our support team to improve this.

I’m happy to hear that Amy from our team ...

2023년 3월 19일에 편집됨

Fine until you get invoiced, expecting $99 and got nailed with $370 instead because apparently physical Shopify POS locations are counted as "sites". Using the same API to access the same customer information, yet trying to rip people off by charging triple?
Hard pass.
Starting a small business and these guys just destroyed our first month's profits.

Sweet Stop
캐나다
앱 사용 기간 18일
답글 Marsello개 2023년 4월 4일

Hi team,
That's really unfortunate to hear you were surprised by the pricing. We strive to provide a fair and transparent pricing structure to all our customers. We are ...

2020년 5월 3일

I have 19 days left to use this app and my abandoned cart emails and previous customer points still have not been added to the system - been already a week + now. Basically my trial with Marsello is me finding all the errors which cannot be resolved with 2-3 days.

Haus of Posie
오스트레일리아
앱 사용 기간 11일
답글 Marsello개 2020년 5월 4일

Thanks for bringing this to our attention. I'm sorry you've experienced difficulty getting started. I believe Jase has reached out to you to get you up and running and ...

2018년 4월 16일

I had a horrible experience!! Where do all these 5 star reviews come from?!

First off, there's utter lack of support. Their "support" is a bunch of know-nothings who keep deferring to their “team in New Zealand” and then nothing else happens. Placing support into a time zone out-of-synch with the rest of the world is NOT a good idea. If they want to charge $199/month they must do better than that ...

Breadvillage
미국
앱 사용 기간 4일
답글 Marsello개 2019년 3월 3일

Thanks for taking the time to leave a detailed review. I'd like to go over the points you raised here in an effort to make things right.

Unfortunately, back in April 2018 we ...

2019년 6월 28일

nul nul nul
ne répond pas au mails
ça marche pas leur application
perdez pas votre temp avec eux !!!!!

La Porte Des Secrets
스위스
앱 사용 기간 대략 20시간
답글 Marsello개 2019년 6월 28일

Thanks for following up here. I believe our Support Team have been replying to your messages and are now waiting on your response to get more details about what you want help ...

2020년 5월 22일

Downloaded for the free version and literally everything was locked. Even customising the copy on the newsletter signup pop-up was blocked! No automation included whatsoever, literally nothing. What a waste of time, they shouldn't even offer a free version if they're going to block everything. Wouldn't even consider paying for any version of Marsello now because of this.

LemonadeSky
영국
앱 사용 기간 8분
답글 Marsello개 2020년 5월 24일

Thanks for your feedback. Our free plan provides the basics for a fully automated loyalty program which a lot of our users love! If you want customization, automated emails, ...