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Update 01/04/22: Marsello team was quick to respond and provided me my customers data as requested. They were considerate to offer me some generous offers on their plan so that I could have time to decide if Marsello is right for my store. I’ll update again and review the app itself once I’ve come to a decision to keep Marsello or not.
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Been using this app since the beginning, but my account was ...
Appreciate the feedback regarding your account. I understand the support team sent through your customer points information and has tried to reach out to you about ...
In some ways, Marsello is great, but I am regularly surprised by the absence of features that I would consider to be standard, especially given the hefty price tag that Marsello comes with.
- There is no way to offer bonus loyalty points for the purchase of a specified product. Read that again.
- The email campaign editor can't pull live data from Shopify. If you want to feature products in an ...
Marsello while having some great features for our loyalty offering isn't without it's hiccups. It has taken over a week to sort out issues changing from Lightspeed/woocommerce/marsello to Lightspeed/shopify/marsello and while the front support are helpful it can be hours for a response and in our case with things going to the technical team, days for a answer. Still weighing up wether the cost ...
*EDITED TO CLARIFY*: Doesn't work if you have mailchimp *popup signup form* installed. Support responds quickly, but so far they've just responded with "it doesn't work with mailchimp's *popup*, youll have to disable one or the other." and no actual fixes. I wouldn't pay for this app, but I'll continue to use the free part since shopify apps charge way too much for simple functionality, and I can ...
Hi Whipstitch,
Now that we can reply to reviews, we can let you know that the app works with MailChimp and you can sync customer segments to your mailing lists.
SUMMARY: Well designed UI, intuitive, affordable. An excellent option for merchants looking to fast track loyalty and email without worrying about complex trigger/workflow automation and HTML email template coding. Not suited for merchants requiring custom workflow automation as you are currently limited to 5 triggers. This is sufficient for most merchants.
I am willing to update this review ...
Thanks for your review and all your ideas on how we can improve the app! Our team love this kind of feedback, as we are always looking to make Marsello even better. We’d love ...
Sales and premium onboarding team were great. I am struggling with the Lightspeed POS (R-Series) integration and support is consistently hard to reach and I am struggling to keep hope that we can resolve our issues. I will update this review if we can resolve this.
We paid for the Upgraded Onboarding feature and Danielle was very helpful in getting us set up in a timely fashion. The merger went relatively smoothly compared to our previous experience with Loyalty Lion. The texting messaging characters should be increased. 116 characters barely give you enough breathing room to promote a deal and say thank you. I don't believe the click rate is working ...
It just doesn't look professional and looks cheap. I had 1 in 300 visitors even bother using it. Better off going a different route for me
Thanks for letting us know with your review. I've reached out to you by email to show you the design options which you may not have known about. We are also happy to help you ...
I have to admit that the app is good, but last week they had a different pricing with a different plans, now they changed their pricing rules, I did't get the chance to install it when the $50 plan was for $9.99