Recenzje (386)

Ogólna ocena
4,4
Liczba recenzji z daną oceną
  • 86% ocen to oceny z 5 gwiazdkami
  • 4% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 7% ocen to oceny z 1 gwiazdkami
16 kwiecień 2020

Does not work for one-off campaigns as keeps sending out the campaign - there is no way of stopping it. No way to edit pre-existing email campaigns. Customer support take a long time to respond with an answer (I've been waiting 2 days to find out why my launch campaign email contained a malicious link input by Marsello).

Fortmens
Wielka Brytania
2 miesiące korzystania z aplikacji
Marsello odpowiedział(a) 16 kwiecień 2020

Thanks for following up here. Our support team has been looking into why your https link populated a http link and have been trying to reach out to you.

27 lipiec 2020

App has amazing potential. But the customer service that comes with it is shocking. You have to wait at least a day or two to chat with anyone. They will not call or video chat with you. You're literally sending one chat at a time, so problem solving take DAYS! Its been a nightmare.

Local Source E-Market
Kanada
Około miesiąca korzystania z aplikacji
Marsello odpowiedział(a) 11 sierpień 2020

Thanks for your feedback. Sorry, you experienced a delayed response. We are working on expanding our support team to improve this.

I’m happy to hear that Amy from our team ...

Edytowano 19 marzec 2023

Fine until you get invoiced, expecting $99 and got nailed with $370 instead because apparently physical Shopify POS locations are counted as "sites". Using the same API to access the same customer information, yet trying to rip people off by charging triple?
Hard pass.
Starting a small business and these guys just destroyed our first month's profits.

Sweet Stop
Kanada
18 dni korzystania z aplikacji
Marsello odpowiedział(a) 4 kwiecień 2023

Hi team,
That's really unfortunate to hear you were surprised by the pricing. We strive to provide a fair and transparent pricing structure to all our customers. We are ...

3 maj 2020

I have 19 days left to use this app and my abandoned cart emails and previous customer points still have not been added to the system - been already a week + now. Basically my trial with Marsello is me finding all the errors which cannot be resolved with 2-3 days.

Haus of Posie
Australia
11 dni korzystania z aplikacji
Marsello odpowiedział(a) 4 maj 2020

Thanks for bringing this to our attention. I'm sorry you've experienced difficulty getting started. I believe Jase has reached out to you to get you up and running and ...

16 kwiecień 2018

I had a horrible experience!! Where do all these 5 star reviews come from?!

First off, there's utter lack of support. Their "support" is a bunch of know-nothings who keep deferring to their “team in New Zealand” and then nothing else happens. Placing support into a time zone out-of-synch with the rest of the world is NOT a good idea. If they want to charge $199/month they must do better than that ...

Breadvillage
Stany Zjednoczone
4 dni korzystania z aplikacji
Marsello odpowiedział(a) 3 marzec 2019

Thanks for taking the time to leave a detailed review. I'd like to go over the points you raised here in an effort to make things right.

Unfortunately, back in April 2018 we ...

28 czerwiec 2019

nul nul nul
ne répond pas au mails
ça marche pas leur application
perdez pas votre temp avec eux !!!!!

La Porte Des Secrets
Szwajcaria
Około 20 godzin korzystania z aplikacji
Marsello odpowiedział(a) 28 czerwiec 2019

Thanks for following up here. I believe our Support Team have been replying to your messages and are now waiting on your response to get more details about what you want help ...

22 maj 2020

Downloaded for the free version and literally everything was locked. Even customising the copy on the newsletter signup pop-up was blocked! No automation included whatsoever, literally nothing. What a waste of time, they shouldn't even offer a free version if they're going to block everything. Wouldn't even consider paying for any version of Marsello now because of this.

LemonadeSky
Wielka Brytania
8 minut korzystania z aplikacji
Marsello odpowiedział(a) 24 maj 2020

Thanks for your feedback. Our free plan provides the basics for a fully automated loyalty program which a lot of our users love! If you want customization, automated emails, ...