Marsello: Loyalty, Email, SMS

Marsello not only has a beautiful and perfectly functional app, they provide the ultimate customer service experience. Brent is a genuine guy and to have an opportunity to learn from the Founder of the Marsello was very rewarding. Not only that but then Amy was able to help me out with making our emails look beautiful. I am an advocate & a committed subscriber. Thank you to everyone on the Marsello Team.

good and Powerful App.But Sad when you get told your review is too short. have not really used it yet, But thought a short description review would be enuf. so now I am just rambling to get to the 30-word requirement.

3 Aug: We do offer gift cards on our store and it was only last week we realised the purchase of gift cards would automatically be rewarded with points, which customers use the same gift cards to purchase items on our store and get rewarded with points again. That's duplication of points. We raised this to the customer support team, and Abby responded in exact words. "This wouldn't be considered a duplicate by the system." Abby also said. "We appreciate the feedback as we haven't had any similar opinions on gift card purchases being awarded points".

By principle, gift cards should be seen as currencies, not a SKU in your inventory. When someone purchase a gift card worth $1000, who use it to purchase $1,000 worth of goods, merchants are now obliged to give $2000 worth of points which they could have just given $1,000 worth of points. If this is not duplication, what is it?

Points should not be given to gift cards by default. If merchants decide to do so, they may have the option to opt in. Reward points are currencies and we ought to be careful with how it's being managed. Marcello's decision to make the opt-in as a default feature is a careless and inconsiderate one.

We have made quite a significant loss due to the duplication of points. I'm sharing here so merchants are informed and can do the necessary to opt-out reward points from gift card purchases.

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28 May: Issue was rectified on 24 May. Matt did his best to rectify the problem and offered compensation for the loss and technical glitch which I appreciate. Although the glitch is taking a toll on our customer service's time (and we have no idea when the queries would end), we're pleased that Matt asked for thorough feedback so that preventive measures could be implemented. We had a constructive discussion and I believe the Marsello team would do their best to work on the enhancements.

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24 May: All loyalty points were erroneously deposited / duplicated twice on 10 May and to our dismay, we only found out 2 days ago. 38 hours have passed - the problem hasn't been rectified and our questions not addressed yet. We're crossing over the weekend (we're in SGT) and another 48 hours will be lost.

We're going into a full blown crisis mode now and are forced to switch off the program. We have customers rushing to claim the vouchers and many of them have already used the vouchers from 10 May to 22 May. A huge loss is incurred and we're still waiting for the Marsello team to rectify and issue an official response.

The matter has been escalated to Shopify and has expressed their full support towards our demand of compensation from Marsello. But first, the problem needs to be rectified and we're still waiting.

Marsello is AWESOME! I love the marketing automation and the fact that whenever I need assistance (which is probably more than I should, lol), their team is also responsive and friendly. They've help me several times, even when the answer/solution has been right in front of my face! lol Marsello has helped me streamline my marketing and communication with my customers. I LOVE IT!

La app me encanto es muy elegante y bastante útil, la recomiendo mucho, y la atención al cliente también es excelente

We were in search of a loyalty program with all the bells and whistles that also provided great customer service. We were giving up hope until we found Beautiful Loyalty Programs for Shopify. They didn't have a ton of reviews (being a new app), but the ones they had were great, so we gave them a shot. So glad we did as they have exceeded our expectations! The customer service is top-notch and the program provides everything you would need for a successful loyalty program. Also, they have tons of help documentation articles for you to read which helps a lot! 5 stars for this company!

Excellent app. Great customer service. Very easy to use both for me and my customers. Will recommend it to anyone seeking a loyalty program.

This app is great. Really adds the little extra for my customers!

I just love everything about the app. I also created my personalised tier level and names.its great

Great way to keep your customer coming back to shop to earn points for free or discounted items as a thank you for supporting!