Marsello: Omnichannel Loyalty

I truly enjoy using the app because of its ease of use, but the one thing I wish it had was more automated flows to help me enhance my communication with my customers.

Pop up form is not capturing emails from subscribers which is horrible only realised it after 9 months of using it, which means we have lost tons potential customers orders. Last but not least, loyalty rewards point have been set to a minimum purchase, and have saved the setting, but our customer still allow to redeem without minimum purchase! It is causing chaotic at our backend. Interface is nice and really wanted to like this app but that's a complete deal breaker.

And their tech support to rectify issue take forever to reply and solve the problem!

Updates: They managed to solve the problem, would give a 5 stars if they can reply and fix it earlier

This is one of the best apps i have used, there customer service reply's quick and give you useful information, i have learned to do thing with my website thanks to them and the tools they gave me. i wish more apps were this helpful.

Easy setup, great app. Pricing is very reasonable if you want to pay. But the free plan is great for those just starting out

One of the best apps there for flows! Love the concept and the easy to use interface. The email automation app you will need! Use Marsello

Looks good so far. I would us this app again.. Thank you!

This app is wonderful! Customers seem to respond well and it's very easy to set up. Great for online stores. Highly recommended

This is THE ABSOLUTE BEST tool to use when setting up a loyalty program, very clean app. Would recommend to anyone setting up their first loyalty program.l

Marsello has a really interesting combination of features, with its email and loyalty combination allowing us to really hone in different segments. Their staff is very responsive, and they've done a great job at incorporating our feedback into the app to make it an even better fit for our needs. We're big fans.

Also revised 5 star review to 1 star. I've had the exact same experience as the person below - Mountain Madness Soap Co. Marsello is clearly being run by new owners. Also on a grandfather plan, my fees went up without warning. Even worse is they paused my loyalty app without telling me! I had to wait until a customer contacted me asking when our loyalty app will be back online! In contacting support they were unapologetic, didn't care why I was on the old plan and pretty much said this is the new plan, pay up if you want your loyalty app to go back online. In the process of changing apps now