Marsello: Loyalty & Marketing , 372 recensioner
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App has amazing potential. But the customer service that comes with it is shocking. You have to wait at least a day or two to chat with anyone. They will not call or video chat with you. You're literally sending one chat at a time, so problem solving take DAYS! Its been a nightmare.
Thanks for your feedback. Sorry, you experienced a delayed response. We are working on expanding our support team to improve this.
I’m happy to hear that Amy from our team was able to help you find where emails were coming from and glad that it was not our app causing it.
Good system to start with, I am still playing around. This is my first time using a loyalty program! it is not too difficult for a beginner, editing my review later when i find out more
I love it so far! Easy to use and super simple to implement a complete rewards program. I will continue to test and share feedback.
i used this app for loyalty program. lets see how it goes. i wish they had unlimited number of subscribers & not to forces us to give reviews
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Fine until you get invoiced, expecting $99 and got nailed with $370 instead because apparently physical Shopify POS locations are counted as "sites". Using the same API to access the same customer information, yet trying to rip people off by charging triple?
Hard pass.
Starting a small business and these guys just destroyed our first month's profits.
Hi team,
That's really unfortunate to hear you were surprised by the pricing. We strive to provide a fair and transparent pricing structure to all our customers. We are always looking for ways to improve our services and pricing, and your feedback is very much appreciated.
I understand the team was able to resolve this issue and come up with a solution and we're just waiting to hear back.
Hopefully, we hear from you soon.
Very easy to set up. Really believe this will help out. Out of all others i have tried this was so simple.
It just doesn't look professional and looks cheap. I had 1 in 300 visitors even bother using it. Better off going a different route for me
Thanks for letting us know with your review. I've reached out to you by email to show you the design options which you may not have known about. We are also happy to help you get things looking the way you want.
Price is a bit high for the advanced feature but great still for the free portion. simple
I have 19 days left to use this app and my abandoned cart emails and previous customer points still have not been added to the system - been already a week + now. Basically my trial with Marsello is me finding all the errors which cannot be resolved with 2-3 days.
Thanks for bringing this to our attention. I'm sorry you've experienced difficulty getting started. I believe Jase has reached out to you to get you up and running and beginning a fresh new 30-day trial. He will be able to get everything resolved and running smoothly for you!