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i LOVE THIS APP. We'd been using a different system for years with loads of problems (high price, horrible customer service, terrible integration & an atrocious customer portal separate from our website). I had no idea taking care of our customers could be this easy!
PROS:
-you can customize everything. colors, logos, text, coupons, tiers, rewards, etc...
-magnificent suggestions on email campaigns, and keeping track of customers.
-Customer service will help you with everything! Theyre prompt in their responses.
-POS integration is the best i've seen yet. It's not seamless, you'll have to teach your team a couple steps, but it's also not hard.
CONS:
-Takes time to setup if you choose to customize everything yourself.
-Nothing else. It's awesome.
Love this app. Been using Marsello for years! New features keep getting added so it just keeps getting better and better!
Thank you so much for the review!
I used this app to grow my sales and manage my customers. For a new commerce like mine, I was looking for something free but that will still allow me to do a lot of things like follow customers, start and manage my loyalty program, and many more. I found it all in the free plan of this app. I highly recommend
We've been using this app for the past few months and it's been working perfectly only have a couple of issues which we solved immediately with friendly support.
Thank you for the review. I'll be sure to pass this feedback on to the team! All the best, Max.
Extraordinary service today from Mark Compahinay. What was turning into a brain drain my end, Mark provided prompt clarity and accurate details to sort out the issue. Exceptional service and very grateful..
Andrea | True Store.
Easy to use and navigate through and the customer service team have been really helpful. This has become an easy way to keep track of my customers and sales all in the one programme and reward them with extra points along the way to encourage them to come back over and over again. Brilliant app.
I was finding it a bit challenging finding an app that will work for both in store and online. This app has been extremely helpful with managing those challenges and helping me build out my loyalty program for my store. Like with any new app, there's always teething issues at the beginning when setting it up. But the developers are very prompt with getting back to me with useful solutions and alternatives. Great app and support. Thank you
I use this app to set up my loyalty program and as an alternative to Mailchimp for Shopify. I tried other apps but they didn't have the functionality I needed or were too complicated to use. I like how I can use other things like free products and, in my case, planting trees on customer's behalf as rewards instead of just discounts. I am thrilled with Marsello and it just keeps getting better. I really like how more functions are being added all the time and soon it will be my email marketing one-stop-shop. Marsello's customer support is fantastic. Really helpful! I highly recommend this app!
Marsello - hands down THE best app - 5/5 communication and incredible value for money compared to competitors they offer many more bells and whistles, any suggestions we've made over the years they have implemented extremely fast. Best loyalty/ email marketing / social app in 1. Well done
Great app with a ton of useful functionality-- Loyalty Rewards, Automated emails for customer retention!! Top notch!