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I have 19 days left to use this app and my abandoned cart emails and previous customer points still have not been added to the system - been already a week + now. Basically my trial with Marsello is me finding all the errors which cannot be resolved with 2-3 days.
Thanks for bringing this to our attention. I'm sorry you've experienced difficulty getting started. I believe Jase has reached out to you to get you up and running and beginning a fresh new 30-day trial. He will be able to get everything resolved and running smoothly for you!
I have started using this app recently, looks like there bunch of reward programs available to use as a marketing tool to keep the customer's comeback. I find it very useful and developed it very well.
I'm giving 4-star only for the reason that for recently I had issues in accessing this app and some security popup otherwise I recommend this app for sure.
Keep up the good work guys.
Very Helpful and Great APP for any store!
Super easy to use and a great addition to my website! My customers are going to love all of the benefits!
I had a horrible experience!! Where do all these 5 star reviews come from?!
First off, there's utter lack of support. Their "support" is a bunch of know-nothings who keep deferring to their “team in New Zealand” and then nothing else happens. Placing support into a time zone out-of-synch with the rest of the world is NOT a good idea. If they want to charge $199/month they must do better than that.
The app had 3 major bugs when we tried it out:
(1) An existing customer was able to get a referral discount, even though only new customers should get a reward
(2) Points for referral actions weren’t tracked properly
(3) The system sent out emails to advocates with faulty point balances
These errors go to the core of a loyalty system. If you can’t track points and redemptions properly, you might as well shut down.
Moreover, they failed to tell me the Shopify file names and code sections where they added code. So I can't ascertain whether the uninstall is done properly. I fear they leave code behind, given how poorly and sloppily they have performed so far.
A terrible experience and big waste of time.
Thanks for taking the time to leave a detailed review. I'd like to go over the points you raised here in an effort to make things right.
Unfortunately, back in April 2018 we didn’t yet have a dedicated weekend Support team, and instead checked on incoming messages a few times a day over the weekend, so response times may not have been as you expected. Sorry about this. We quickly hired a team to cover all time zones.
The $199 plan was optional and simply offered API access. However, we have since changed our pricing. Note: API access is still available on some plans by request.
Thanks for letting us know about the 2 issues you experienced and sorry it affected your account. We quickly added an extra check to make sure only new customers could be referred and also added easier email customization with points merge tags - Thanks for bringing it to our attention and for your feedback on the referral reporting. We have since made improvements based on this feedback.
Regarding the removal of the app code when you uninstall, this is done automatically.
I used a different loyalty app before Marsello, I found Marsello to be much more practical. Its easy to use, and has a lot more chance to encourage sales.
AMAZING !!!!
I was with sweet tooth (now smile) and I don't regret switching to this ! :-)
It is less expensive, 100% customizable (I can get my whole program in French) your program looks so pro with logo and all.
No need to generate coupon code.
I LOVE YOUR APP thanks so much the offer was lacking now you solved it all.
I have just set up my store and am very excited about working with this app! It was very easy to set up and I loved being able to create my own reward options.
nul nul nul
ne répond pas au mails
ça marche pas leur application
perdez pas votre temp avec eux !!!!!
Thanks for following up here. I believe our Support Team have been replying to your messages and are now waiting on your response to get more details about what you want help with. Hope to hear back from you soon so we can help.
I have to admit that the app is good, but last week they had a different pricing with a different plans, now they changed their pricing rules, I did't get the chance to install it when the $50 plan was for $9.99