評論 (174)
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Once you finally get to the top of the queue, queries are thoroughly answered.
I truly enjoy using the app because of its ease of use, but the one thing I wish it had was more automated flows to help me enhance my communication with my customers.
Thank you for your review, we are really glad to hear you are enjoying Marsello and your feedback is valuable so our team can develop exciting new features for the app. I am pleased to say the team have been working hard on new automation flows - keep an eye out for these over the coming weeks!
Marsello is extremely helpful as a marketing tool when working with Lightspeed Series X and Shopify. There are some features I wish it had: ie cash loyalty instead of points, but overall it is easy to use so long as it is set up correctly. There have been some minor sync issues but nothing that hasn't been resolved quickly during business hours.
Thanks for your review. We appreciate the feedback! From Marsello
It's an intuitive App that's easy to use, the Loyalty program is great and the automations are holding our marketing strategy together really well. The support team are super helpful - they went above and beyond to help us iron out how to manage our wholesale email list separate to our retail list and we can't thank them enough. Im really happy !
Thank you so much for the review 😇 Always happy to help!
Pop up form is not capturing emails from subscribers which is horrible only realised it after 9 months of using it, which means we have lost tons potential customers orders. Last but not least, loyalty rewards point have been set to a minimum purchase, and have saved the setting, but our customer still allow to redeem without minimum purchase! It is causing chaotic at our backend. Interface is nice and really wanted to like this app but that's a complete deal breaker.
And their tech support to rectify issue take forever to reply and solve the problem!
Updates: They managed to solve the problem, would give a 5 stars if they can reply and fix it earlier
I'm glad we could get to the bottom of the issue with you to find it was your old MailChimp pop up causing the issue and that everything has been straightened out with your reward spend thresholds.
Sorry for the initial delay in response. Due to COVID-19, we are busier than usual. Thanks very much for your patience.
I am really just digging into this app but I like how it works so far and they have good customer service.
There are two problems, one big, one Little.
The big one is that the app is not mobile friendly.
The little one is that i would love to have more freedom on the design. :)
We have been using the app for a month now & enjoy having everything under one app for marketing (email, sms, loyalty). Their team is helpful, and I highly recommend using them for the launch campaign when you start - it helps take some things off your plate & know that it's getting setup correctly. It would be nice if there was an APP feature for Marsello that can be accessed & able to do posts & scheduling from an app. We've tried doing it from our phones thru the Shopify app but the Marsello site isn't friendly on our phones to really see content. Also would be nice if we had a primary image library vs one for SMS and one for Email - we tend to want to use the same or similar images in marketing & have to upload the image twice under each one.
Brilliant support. They added the translation feature just 2 weeks after asking for it. I will try it this week and update the review, but I recommend it 100%.
I will recommend
Very nice i loved anything about the website is sopuer cool
Nice and cool
i don't know but if i don't see good loyalty, he wont
Good
Super
easy to use and have many function to connect with many application. i recommend it. before i use many application but this one the best and i will use this one and hope can be up sell for customer email marketig. i will share my experience from this application again
c'est très rapide et très facile à utiliser je vais vraiment la promotion de ma boutique en ligne pour plus de vendre
We're glad you're enjoying using the app :) Thanks for the kind review!
Fine until you get invoiced, expecting $99 and got nailed with $370 instead because apparently physical Shopify POS locations are counted as "sites". Using the same API to access the same customer information, yet trying to rip people off by charging triple?
Hard pass.
Starting a small business and these guys just destroyed our first month's profits.
Hi team,
That's really unfortunate to hear you were surprised by the pricing. We strive to provide a fair and transparent pricing structure to all our customers. We are always looking for ways to improve our services and pricing, and your feedback is very much appreciated.
I understand the team was able to resolve this issue and come up with a solution and we're just waiting to hear back.
Hopefully, we hear from you soon.
Love this app. Been using Marsello for years! New features keep getting added so it just keeps getting better and better!
Thank you so much for the review!
As a small business, it's hard to keep track of all the digital moving parts. Marsello made it easy for my team to quickly set up email campaigns and establish branding with our clientele. Straightforward. User-friendly. Worth a try.
Great software, integrates easily, can be customised to your needs, customer friendly, easy to navigate. Amazing support team!
Thank you for the awesome review! From Marsello :)
I like the app at the moment I am still on the free trial. Looking forward to see if i get any sales from it! Will keep you posted!
Thanks for your review. We're happy to have you on board!
I use the Marsello App to help create a VIP program. It is very easy to install. It does take time to customize your program and the emails, however Marsello has A LOT of ideas, tips and instructions on how to do this. If you can not understand or the issue you have is not mentioned- their customer service is very friendly and timely to respond with a solution.
Thank you so much for your review! I'll be sure to pass this on to the team.
So far easy to navigate and set up. I’m hoping this helps get sales. I will review again in 30 days!
Thanks for the review. We're glad to hear it and are happy to have you onboard!
We've been using this app for the past few months and it's been one of the better decisions we've made! For anyone wondering about using it, go for it! The advice through the demo meetings are genuine and the accessibility if you need help understanding something is reaaally comforting. We currently use the free plan but we are working to grow into the paid plan, because this app is definitely one we want to stick with in the long term! As a micro/small business it also helps make you feel like you are doing things right! Even something as simple as creating conversations with customers around how they use their points, helps boost the standard of our customer service and makes for fun interactions! Love seeing them decide to renew points or save to keep building! Lots of love for Marsello from Sanianitos!!
Thank you so much for your kind words. We're glad you're enjoying using the app!
I am using this for email marketing and I love it, now I will implement more things like pop ups and SMS
Great app, with plenty of customization option. Made my business really stand out from the crowd....
I am very happy to have installed this app! Simple configuration, user-friendly, helpful team. Great way to upsell my products.
Thanks for your review. We're glad you're finding Marsello easy to use and wish you the best results!
My customers love this app ! It works really well and helps retain customers who then become life long fans of the website and the points scheme.
Thanks for your kind words. It's great your customers are loving your loyalty program and it's turning them into loyal fans! Well done on a successful program!
Marsello is AWESOME! I love the marketing automation and the fact that whenever I need assistance (which is probably more than I should, lol), their team is also responsive and friendly. They've help me several times, even when the answer/solution has been right in front of my face! lol Marsello has helped me streamline my marketing and communication with my customers. I LOVE IT!
Had a few issue with the widget, Marsello have solve the issue for me and they are kind enough to add additional days to the trial period. Highly recommend this app and their support
I used this app to grow my sales and manage my customers. For a new commerce like mine, I was looking for something free but that will still allow me to do a lot of things like follow customers, start and manage my loyalty program, and many more. I found it all in the free plan of this app. I highly recommend
Downloaded for the free version and literally everything was locked. Even customising the copy on the newsletter signup pop-up was blocked! No automation included whatsoever, literally nothing. What a waste of time, they shouldn't even offer a free version if they're going to block everything. Wouldn't even consider paying for any version of Marsello now because of this.
Thanks for your feedback. Our free plan provides the basics for a fully automated loyalty program which a lot of our users love! If you want customization, automated emails, campaigns etc. we are offering 50% off Pro for 3 months at the moment to help during COVID-19.
Since we've started working in VEND, Marsello as a customer loyalty tool was the first tool we found and we've stuck with it through this whole time. Most features are easy to access, set up and versatile in use. When our E Commerce store lunched this year, Marsello is the first app we integrated into it as well. Last but not least, the support team is the most helpful wonderful professionals we've had the opportunity to work with.
I have 19 days left to use this app and my abandoned cart emails and previous customer points still have not been added to the system - been already a week + now. Basically my trial with Marsello is me finding all the errors which cannot be resolved with 2-3 days.
Thanks for bringing this to our attention. I'm sorry you've experienced difficulty getting started. I believe Jase has reached out to you to get you up and running and beginning a fresh new 30-day trial. He will be able to get everything resolved and running smoothly for you!
I used this app for the first time and found it really easy to navigate and utilise the features. 100% recommend
I got this app to start a loyalty program, and it is A+ for the loyalty program. I was so surprised to also get email automation that is simple and easy to use - I was using a different email app that was great but complicated. I was so happy to combine everything into this one!
E-mails don't go out when they are scheduled, which is horrible on a day like Thanksgiving! Interface is nice but e-mails not going out are unacceptable. Really wanted to like this app but that's a complete deal breaker.
We're sorry you experienced a delay in your campaign sending. We have reached out to you via email and hope to hear back soon.
Kann diese App nur weiterempfehlen. Leichte Installation und schönes Design. Bei dieser App ist eigentlich schon alles vorgegeben und man braucht keine grossen Veränderungen vornehmen, alles vollautomatisiert! Habe schon viele Kunden zurückgewonnen und neue Kunden durch die Treuepunkte behalten.
Thanks for your kind review!
So far, so good. SUPER easy to set up. Installed with no effort. It covers email marketing, VIP program and cart abandonment, loyalty points.. it's pretty sweet. Customer service has been good. I think I can recommend it so far.
Thanks for your kind words :)
I really researched loyalty programs before deciding on Marsello. I've had this app for three months. It is the only app that I don't go into every month to fix bugs, because it does its job so well without slowing down the site. The customizing of the program is so intricate that it blends with my theme without just appearing as another app addition. Great app Marsello. #winwin
http://www.atarabella.com
We're glad you're loving Marsello. Thanks for the review!
I absolutely love this app. It does it all, is reasonably priced for what it offers, and it's super intuitive to use.
Thanks for your review!
I have cancelled this app but I still need to pay the monthly fee? can you pls tell me why???? This shouldn't be happened. pls don't charge me for anything as I don't use your app anymore. I put it on inactive by 30 July and wasn't available on my website since that time. This is illegal!!!
Thanks for reaching out. We can see that your subscription was cancelled the same day as you uninstalled the app on August 7th. I've sent you an email with some more detail.
It just doesn't look professional and looks cheap. I had 1 in 300 visitors even bother using it. Better off going a different route for me
Thanks for letting us know with your review. I've reached out to you by email to show you the design options which you may not have known about. We are also happy to help you get things looking the way you want.
Great app! I'm using it on my online store Wine-ishthings.com and it's just what I needed. It gives my store credibility and it's user-friendly.
I love the ease this app provides in keeping up with customer spending and rewards in addition the segmenting and email options provided. This app saves so much time and research. It has been a game changer.
I think it's an amazing app. Browsed all features, think they are really smart &sweet. Once my biz is getting better, i think i will definitely use pro version to activated all features. Think they are so useful. It will save a lot of effort for shop owners. At present, i got a lot of traffic, while the bounce rate is pretty high, and no conversion at all. Think these feature will help me a lot
nul nul nul
ne répond pas au mails
ça marche pas leur application
perdez pas votre temp avec eux !!!!!
Thanks for following up here. I believe our Support Team have been replying to your messages and are now waiting on your response to get more details about what you want help with. Hope to hear back from you soon so we can help.
We LOVE Marsello! Easy install, easy to use, AWESOME customer service! We've been using this for a while for just our rewards program and are very happy with the program and the email flows, and now we're using Marsello for all of our email marketing. The segment creation feature is so easy and useful! Thank you, Marsello!
Thanks so much for your review. We are glad you're loving Marsello and the new segmentation features. Stay tuned for more exciting features coming soon!
After weeks of researching marketing apps, Marsello answered my questions honestly. Even with some of their features in beta mode, I found them to be one of the best email marketing and loyalty apps for the money. Their tech support is absolutely amazing. I had an issue setting up an one time marketing campaign and I was pleasantly surprised by the response to help solve the issue and the follow up to make sure everything was fine. I highly recommend Marsello for email marketing and your loyalty program.
Thanks for your review. We are glad you're loving Marsello and we are always happy to help!
So far, this is the best email marketing app I've ever used, and I've used several. Marsello provides an all-in-one email marketing suite that allows for highly detailed customization. They're missing a few features, like being able to configure more than one popup form at a time. Overall, the best email marketing suite available, in my opinion. I'll likely be using it for the lifetime of my store.
Thanks for your review. We are so glad to hear you love our email marketing features! Send us a message in app about how to create multiple pop-up forms and one of the support team will help you out :)
Marsello really stepped the game up recently. I was super surprised when it recommended to send a fathers day email campaign and THENNNN already had the flow and email template ready! I love how easy it is to read my insights and I plan on using them forever! Also you have your loyalty, email, pop up form all in one.
Basically, I'm impressed
Thanks for your review! We hope to keep impressing you :)
It's really good that the app charges you only when you get real subscribers, more than 250 if I'm not mistaken. Very user-friendly and fairly priced.
Thanks for your review :)
I use this app to set up my loyalty program and as an alternative to Mailchimp for Shopify. I tried other apps but they didn't have the functionality I needed or were too complicated to use. I like how I can use other things like free products and, in my case, planting trees on customer's behalf as rewards instead of just discounts. I am thrilled with Marsello and it just keeps getting better. I really like how more functions are being added all the time and soon it will be my email marketing one-stop-shop. Marsello's customer support is fantastic. Really helpful! I highly recommend this app!
Love the ease of this app! I'm not tech savvy at all and this is easy to navigate and the customer support is amazing and quick to respond!
AMAZING APP. REALLY. Great pricing. Great features. Great UX. I'm stunned with this. Its a must to automate!!!!!
This professional product was the ultimate tool I used to help me connect with people who need my experiences, to give them strength and hope, in a world where all hope seems to be lost, and strength has been weaken in the quest for life's success! Thanks!