Marsello: Loyalty & Marketing , 372 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this loyalty and marketing app for its user-friendly interface and seamless integration with Shopify POS. Key features such as an email campaign editor, customer segmentation, and multi-site reporting are highly valued. Merchants commend the automated email flows, VIP points system, and unique coupon code generation for boosting sales and customer spending. The customer service is praised for its promptness and helpfulness. Regular updates based on merchant feedback demonstrate a commitment to continuous improvement. Some merchants report significant returns on investment, indicating the app's potential for revenue growth.
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This app is awesome, takes the headache of email campaigns away. Plus it creates a loyalty program where you get to pick point values for different things, rewards levels, and what the points earn.
love love love this app. super easy to use and customize for my business. I have think every eCommerce site should have this feature
Thank you. We love that you're loving Marsello!
I used this app to help retain more customers and it has worked wonders for my business. My sales have double.
Extremely easy to set up and maneuver!!!
This app is really workable than any other apps I use for Reward Points and other Sharable links. Were I Refer this to apps to my peers too.
This app is definitely a game changer. All in one app for your marketing. Brent is amazing guy so do not hesitate to book a call with him. A lot of features is on the way like autoresponder. Also it is really cheap. I will definitely use this app
Marsello not only has a beautiful and perfectly functional app, they provide the ultimate customer service experience. Brent is a genuine guy and to have an opportunity to learn from the Founder of the Marsello was very rewarding. Not only that but then Amy was able to help me out with making our emails look beautiful. I am an advocate & a committed subscriber. Thank you to everyone on the Marsello Team.
good and Powerful App.But Sad when you get told your review is too short. have not really used it yet, But thought a short description review would be enuf. so now I am just rambling to get to the 30-word requirement.
3 Aug: We do offer gift cards on our store and it was only last week we realised the purchase of gift cards would automatically be rewarded with points, which customers use the same gift cards to purchase items on our store and get rewarded with points again. That's duplication of points. We raised this to the customer support team, and Abby responded in exact words. "This wouldn't be considered a duplicate by the system." Abby also said. "We appreciate the feedback as we haven't had any similar opinions on gift card purchases being awarded points".
By principle, gift cards should be seen as currencies, not a SKU in your inventory. When someone purchase a gift card worth $1000, who use it to purchase $1,000 worth of goods, merchants are now obliged to give $2000 worth of points which they could have just given $1,000 worth of points. If this is not duplication, what is it?
Points should not be given to gift cards by default. If merchants decide to do so, they may have the option to opt in. Reward points are currencies and we ought to be careful with how it's being managed. Marcello's decision to make the opt-in as a default feature is a careless and inconsiderate one.
We have made quite a significant loss due to the duplication of points. I'm sharing here so merchants are informed and can do the necessary to opt-out reward points from gift card purchases.
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28 May: Issue was rectified on 24 May. Matt did his best to rectify the problem and offered compensation for the loss and technical glitch which I appreciate. Although the glitch is taking a toll on our customer service's time (and we have no idea when the queries would end), we're pleased that Matt asked for thorough feedback so that preventive measures could be implemented. We had a constructive discussion and I believe the Marsello team would do their best to work on the enhancements.
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24 May: All loyalty points were erroneously deposited / duplicated twice on 10 May and to our dismay, we only found out 2 days ago. 38 hours have passed - the problem hasn't been rectified and our questions not addressed yet. We're crossing over the weekend (we're in SGT) and another 48 hours will be lost.
We're going into a full blown crisis mode now and are forced to switch off the program. We have customers rushing to claim the vouchers and many of them have already used the vouchers from 10 May to 22 May. A huge loss is incurred and we're still waiting for the Marsello team to rectify and issue an official response.
The matter has been escalated to Shopify and has expressed their full support towards our demand of compensation from Marsello. But first, the problem needs to be rectified and we're still waiting.
Thanks for your feedback. We are sorry that the points settings for gift cards were not obvious when you set up. I see you now have this set to not reward points on gift card purchases. Our team is working on making this setting more of an obvious part of the set-up and readdressing what the default option is. Our support team is also on standby to help correct any past points for gift card purchases that you would like removed. Thanks again for your feedback. We really appreciate it!
Marsello is AWESOME! I love the marketing automation and the fact that whenever I need assistance (which is probably more than I should, lol), their team is also responsive and friendly. They've help me several times, even when the answer/solution has been right in front of my face! lol Marsello has helped me streamline my marketing and communication with my customers. I LOVE IT!