Marvel Design Collection

I've been having an issue with getting orders accepted by the Marvel app. one customer's order sat in processing for 9 days without being accepted by the app. when I personally order a product it goes through within a day or 2. the product quality is really good when it arrives but the customer service seems to be non-existent. I have been trying to contact them about the issue for over a week now without a response.

The app is easy to install. It has a good variety of products and the garment quality is good. The customer service is broken.

*Update*
Support replied and acknowledged the delays are issues with orders updating. It sounds promising that these issue will be fixed going forward. I hope this is the case and without the support issues, this app is a 5 Star. I will update my review to 5 star when I have had good experience. Hope it goes well!

Support needs to be improved. Have order pending for over 10 days. Submitted ticket. Tried everything to contact support but no replies. Having to submit a 1 star review to get a reply is not good at all and it seems other have the same experience. The clothing are a bit on the thin side and quality can be approved but not bad for piece I guess. Please get back to my customers are waiting for the item and I might have to refund them. Support cannot be contacted to ensure that refunds are done properly and the app will still charge me. Not sure what I can do, please be better with support!

I kept hovering between a 3-4 for this review when I originally had thought about a 4-5. The main reason is due to the customer service. If you're able to get someone, it used to take a couple days. I've been waiting 9 days for an email back with multiple emails since. Which also means it's taken over 9 days for the shirts to be printed and shipped to my customer.

The only reason, I decided to give a 4 instead of a 3 is because of the shirts themselves and the previous track record. The shirts are pretty decent quality for the price and TYPICALLY ship pretty quickly. I hope all is okay over there but it's causing delays leading up to the busiest time of the year and I could only imagine what other sellers are going to face.

We liked the app and the simiplicty of everything.

Our frustration is it is now mid-November and we have a order with them that shows they are processing from early September. We are 100% OK with delays and backorders. The issue is we've contacted them several times over the past week or two and can't get any response. Customer already canceled and we want this order to be canceled and refunded.

We can't take a chance of this occuring again and deleting the app.

Had to lower the rating again. Still no response from this company on how we can get refunded for an order back from September. We will try going through Shopify next and be forced to dispute the charge to our card.

11/21 Update - Still no response from this place. We contacted Shopify support to help us get a refunded from the unshipped order. Such an odd experience.

Customer service has been very courteous and expeditious.