The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Looks good at first glance, but still needs a lot of work if you want to use it on a heavy-duty blog. The content archive is bland and uninteresting. Adding related products to your blog posts doesn't work well: If I add a collection, it adds EVERYTHING in that collection. So I might have 50 products at the end of my blog post, all with CTA buttons, as well as a dropdown for product variants. That's not great. I want to just add a handful of products, or display them in a carousel, and I definitely don't need a dropdown for product variants in my related products. Even if you're savvy enough to write custom CSS to edit your Shopify theme, you can't change the look and feel of the product variants, because the CSS of Matcha is so poorly written (!Important tags on every.single.property). Product support is rather slow. The whole product is just lacking the extra level of attention to detail that separates good products from great products
Thank you for taking the time to leave a review! We’d like to address a few of your concerns.
-We’re iterating on product listings and appreciate the feedback (we’re a
young app and rely on it!)
-The support lag was from a difference in time zone, and we’re increasing our
transparency around office hours so that customers know when they can
expect a reply.
-The content library has been valuable for a lot of time-strapped businesses,
but does require topic-brand alignment.
We appreciate you giving Matcha a try, and hope it will be of more value to you in the future.