MaxBundle: Product Bundles App
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At first the bundle seemed to work great, took a little time to get it set up properly but not too bad. The trouble came when my first orders using the bundle came in. The Maxbundle was only supposed to discount a specific bundle, instead it discounted all the items in the cart and I lost a lot of profit, almost costing me money! I reached out to support and that took 2 days to get back to me. After sending them the requested screenshots/urls etc to solve the problem they have completely ghosted me and no response in over a week. TERRIBLE CUSTOMER SERVICE AND THE BUNDLES DO NOT WORK PROPERLY WITH THE SHOPIFY CART. HIGHLY RECOMMEND NOT WASTING YOUR TIME
We’re really sorry about this both the discount applying to the whole cart and the delay getting back to you. That’s not the experience we want anyone to have, especially after you took the time to send screenshots.
Please email us at codexade978@gmail.com with your store URL and we’ll jump on this right away, fix the bundle so only those items are discounted, and make sure extra cart items stay at full price.
Sorry again for the trouble, and thank you for giving us a chance to make it right.
makes your product out of stock. you will loose sales without knowing it
Thank you so much for the great feedback! Really glad the app is making bulk discounts easy and effective for your store. Appreciate your support!
The app with a fatal bug - the "Frequet Buy Together" - even I checked the box "select all FBT products to get the discount", the discount items could still be purchased without the main item. I raised this issue to the customer service and they asked me to try other bundle app!
Thank you for sharing this. Our tech team reviewed the FBT bnudle, and the feature is working as expected on our side. If the discount still applied without the main product in your store, it may have been a configuration issue. Please email us at codexade978@gmail.com with your store URL, we’re happy to walk you through the correct setup and configuration.
JÁ PEDI PARA REMOVER VARIAS VEZES O MAXBUNDLE E NAO REMOVEM
from stand of view as business this team customer support is really bad no response , very quick on requesting a review but support is just not there. I would not recommend this app just for the poorly managed support.
Not only did they switch to a paid setup right before Black Friday, but their app also can't handle customers who add more products to their cart after making a bundle. One day into our Black Friday sale and I've had to deal with more unhappy customers than I deal with in a month. Genuinely wish I could get my money back from this.
Thank you for taking the time to share your experience — I’m truly sorry to hear that this happened, especially during such a crucial sales period like Black Friday.
We understand the frustration regarding the pricing change — it wasn’t meant to feel sudden or misleading. For the past 10 days, we’ve been emailing users about the upcoming update, and we also offered a discounted rate for existing customers.
Please reach out to our live chat support or email us anytime — we’ve been responding to messages throughout the past few days, and we’re here to help you get things running smoothly again.
Thank you again for your support and patience as we continue improving.
It was a free app and suddenly became a paid service. I don't see a problem for new customers, but they've blocked the app for existing users to force us to upgrade to a paid plan.
Despite requesting to stop receiving updates and support, which I don't need anyway, they refuse to unblock the app I downloaded.
I spent time setting everything up three days ago, only to be held hostage by an app that has locked all my access to force me to pay...
Very disappointed. it offers almost no customization and feels super limited. It also caused my product page to glitch and slow down badly. Not usable in a real store. I uninstalled it right away
DO not use this app have lots many setup issue also team is not supportive
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused. It’s disappointing to receive a 1-star review when our team has been transparent and supportive throughout. At the time of your request, our technical team was unavailable — and we clearly informed you via chat and email.
Leaving a negative review under these circumstances feels unfair, especially considering we provide the entire app free of charge and offer live chat, call, and email support to all our users. Our goal is always to help, and it’s unfortunate that our genuine efforts were disregarded here.
Please don't hesitate to reach out, and we'll ensure your experience with our app meets your expectations. We appreciate your understanding and the opportunity to improve based on your valuable input. Could you please update the review. 😊
Thanks & Regards
Codexade Team
Asked me to post feedback to make the feature working. Post which I found a bug in the app, it shows direct add to cart button even for bundled product, and without adding the parent product, it adds and creates cart for discounted child product. Horrible.
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused. Our BOGO bundle feature is designed to apply discounts when adding the parent product, and it's working as intended.
Our tech team is actively addressing this issue, working to enhance the feature for a smoother experience. We'll ensure your experience with our app meets your expectations. We appreciate your understanding and the opportunity to improve based on your valuable input.
Thanks & Regards
Codexade Team
