WhatsApp & Messenger Marketing

WhatsApp & Messenger Marketing

by Maxwell

Chat live, build relationships & boost your holiday sales

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    90% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

All reviews

1 review

Fornoo, Il Fresco senza Glutine

Bad experience. After completing setup a coupon code popup and an opt-in checkbox where added to my website and product pages without asking the permission: they are enabled by default just after installing. Really. Other than this the app is called Whatsapp + Messenger... while it is a Messenger app with Whatsapp beta functionalities and not completely developed.
Three stars instead of one because the developer was fast in replying to my requests and complaints and the app dashboard is quite refined and functional.

Developer reply

May 18, 2020

Thank you for your feedback. We were happy to help within minutes after you installed the app today. As discussed, the onboarding is focused on helping merchants go live with the app within 1 minute. Only when selecting a discount code for the popup during onboarding will it be activated.

When completing onboarding all plugins can be activated or deactivated with 1 click. Now, we understand that we can provide more configuration options during the onboarding and we'll definitely see how this can be improved.

We do have a pre-existing integration with the WhatsApp API and can offer merchants 1) access to WhatsApp chat plugin which can be activated with 1 click and 2) transactional campaigns. For the latter, WhatsApp requires a formal onboarding process which is a manual process. Unfortunately, we can't overrule the limitations as set by Facebook / WhatsApp though we very much want to make this process simpler & are in touch with them to make this happen.

This again for your quick review & feedback. We do hope there were things you liked as well. Best of luck with your store!