Maxwell: WhatsApp & Messenger , 40 reviews

Overall rating
4
Counts per rating level
  • 85% of ratings are 5 stars
    34
  • 5% of ratings are 4 stars
    2
  • 5% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
    2
Edited May 3, 2021

/edit I will increase my rating since you changed your description and I even reinstalled but I still am not a fan because it doesn't alert me in any way when people message me. It shows up in messenger but there is absolutely no alert and it doesn't even show up as a new message,

POPular Designs and Collectibles
United States
44 minutes using the app
Maxwell replied May 3, 2021

Hey there, we're happy to help you set up notifications for Messenger and WhatsApp. Please follow the below instructions to receive notifications on your phone:

1) Install the Facebook Messenger app on your phone
2) Click on Switch account to transition to your Facebook page
3) Click on notifications and then add notifications with sound
4) Every time you get a message notification are sent to you

For WhatsApp, you can follow these steps:

1) Install the WhatsApp app on your phone
2) Go to Settings and activate notifications
3) Make sure your phone settings also have notifications for WhatsApp activated

All of this should help you respond in a timely manner to customer inquiries. Do let us know if there's anything else we can do to help. Our support is ready to assist you.

Edited May 18, 2020

Bad experience. After completing setup a coupon code popup and an opt-in checkbox where added to my website and product pages without asking the permission: they are enabled by default just after installing. Really. Other than this the app is called Whatsapp + Messenger... while it is a Messenger app with Whatsapp beta functionalities and not completely developed.
Three stars instead of one because the developer was fast in replying to my requests and complaints and the app dashboard is quite refined and functional.

Fornoo, Il Fresco senza Glutine
Italy
About 2 hours using the app
Maxwell replied May 18, 2020

Thank you for your feedback. We were happy to help within minutes after you installed the app today. As discussed, the onboarding is focused on helping merchants go live with the app within 1 minute. Only when selecting a discount code for the popup during onboarding will it be activated.

When completing onboarding all plugins can be activated or deactivated with 1 click. Now, we understand that we can provide more configuration options during the onboarding and we'll definitely see how this can be improved.

We do have a pre-existing integration with the WhatsApp API and can offer merchants 1) access to WhatsApp chat plugin which can be activated with 1 click and 2) transactional campaigns. For the latter, WhatsApp requires a formal onboarding process which is a manual process. Unfortunately, we can't overrule the limitations as set by Facebook / WhatsApp though we very much want to make this process simpler & are in touch with them to make this happen.

This again for your quick review & feedback. We do hope there were things you liked as well. Best of luck with your store!

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