Recensioner (782)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 82 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 7 % av omdömena har 1 stjärnor
25 april 2021

Absolute scam. They are spiking our store's visits by tens at a time - visits that appeared after installing the apps and that cannot be tracked anywhere. Fake traffic to lift the visitor count so they can charge more. I am appalled by this practice.

XP Fit UK
Storbritannien
Nästan 2 år användning av appen
1 april 2020

The app works, but the company's policies need work. I recently closed my business. I had paid for an entire year's service. My closure was in the 4th month, and since they wouldn't be providing any service for the final 8 months, I asked for a pro-rated refund. The developer responded with a curt - "We have a 30-DAY refund policy and it is past the 30 days". Horrible response in my book, and a horrible policy to keep someone's money when you will not be providing service for that money. I no longer have any trust in TrustedSite. If I could give this app a zero, I would.

FitCapri
USA
Mer än ett år användning av appen
TrustedSite svarade 3 april 2020

Thank you for your feedback and I'm sorry to hear you had a negative experience. Someone from our Customer Care team will be reaching out to you directly to help resolve this issue.

6 juli 2019

Terrible support! Have emailed support due to cancellation of our subscription. They offered no solution whatsoever. We pay our subscription through Shopify and now they want us to pay them directly. Have also called their support a few times and just no people to talk to directly.

TechwareCity
Australien
Mer än ett år användning av appen
TrustedSite svarade 15 juli 2019

We're sorry to hear you've had trouble getting ahold of us. We're located in San Francisco, CA and it looks like you're located in Queensland, Australia, which may be why you weren't able to get in contact with anyone by phone. You've been interacting with a member of our team via email, and our Customer Care Manager will also reach out to you directly to make sure we get any remaining confusion cleared up.

Redigerat 31 oktober 2019

Bizarre. I get approx 50k visits pcm, but have a conversion rate of 2%, and barely any profit. This is typical for many shopify stores, esp those in their first year like me. To use this app, I would be paying around 375 USD pcm....! how does that make any sense? the price plan structures are way out of kilter with shopify. Very poor value for money.

Furbaby Friends Gifts
Storbritannien
Mer än ett år användning av appen
16 januari 2017

It says from $0.00 a month - but Shopify have slapped me with a $49.00 monthly charge - What the....!!

Beautyhairuk
Storbritannien
Mer än ett år användning av appen
27 mars 2018

One of the worst incompetent company's out there, support employees thinking owning the company and behave like it.

Be aware and go somewhere else. Feels still like the founder is involved which you might have fun reading his story's when you use google.

Codepal 3
USA
Mer än ett år användning av appen
16 januari 2018

Agreed to free trial. Have emailed now three times to let them know I do not wish to continue. No reply. I would not be surprised if they charge my card, which I will surely dispute.

Theofficecake
USA
Mer än ett år användning av appen
1 april 2019

I used this APP,Supporting team is good,I am upgrading member and I am paying per month USD $39.00 From December 2018,past 4month's,No single visitor's My website,Paying for nothing,Free is good,paying is just losing money,nothing more,
http://sphb.online

Sphb
Frankrike
Mer än ett år användning av appen
TrustedSite svarade 1 april 2019

Thank you for your feedback and we're sorry to hear that you're struggling to bring traffic to your site. The McAfee SECURE system of trustmarks markets the security of your store to visitors. The McAfee SECURE service does not, by itself, increase traffic to your site, but can be an incredibly helpful companion to your efforts at increasing traffic by easing the security concerns of visitors. On average, McAfee SECURE certified sites see a 10% increase in sales conversions with full implementation of our system of trustmarks. For smaller sites it can be even higher! A Customer Care Representative will reach out to you shortly to answer any questions you have.

Redigerat 27 november 2017

I can't change the place of McAfee button on my website, which I was able to. please correct this, I don't understand why you changed it.

Vintyjewellery
USA
Ungefär ett år användning av appen
24 januari 2018

THEY SENT ME AN EMAIL TO USE THE FREE 30 DAYS TRIAL FOR THE PRO VERSION THEN THEY CHARGED ME.THE SAME DAY.
THEN I REMOVED THE APP AND DOWLOAD IT AGAIN AFTER 10 DAYS HOPING I WILL BE ON THE STANDARD VERSION BUT THEY CHARGE ME THE FULL VERSION AND IT'S BEEN 2 MONTH AND I AM STILL WAITING FOR A REFUND .

Outnsports
Storbritannien
12 månader användning av appen