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Hi, We deleted your App from Shopify in August and didn't use your app 2 months (the last visitor you showed badges was Aug.3), but you continue to charge our credit card. Now, we installed again to write the review and pay your attention to the problem: Your subscription doesn't cancel after deleting on Shopify Account!
Please fix it, stop Invoicing ($75) and refund payment last 2 months ($150). You write here about a bug in your system, which charges our credit card, and at the same time send us an email with a refusal to return the erroneously debited funds. Is that what customers should trust when you do this to your customers? Ok, guys, I have no time, but we'll request our bank to solve it.
We will ask our bank to open a dispute - you will have to deal with it. Uri Ponoma
www.ponomasteel.com ====================================
your reply by email on Nov.3 2020: Hi Uri, I'm sorry to hear that you're looking to cancel. It looks like you're past the 30 day refund window so we can't process that for you. I know we might not have been perfect in the past but can you let me know if there were any recent changes that have affected your cancellation request? With gratitude,
Huong Duong
Customer Care Representative
Thank you for bringing this to our attention. We have reviewed and there appears to have been a bug in the system. Someone from our team will be reaching out shortly to assist.
when entering our page categories (so were not listed as malicious) the mcafee page errors out and we can not proceed. so really the entire reason for downloading the app does not work. the customer service responds quickly but still waiting for a resolution
Quite satisfied with this app, it does the job but the problem is it is limited to only 500 visitors per month who is something like only 17 visitors a day. After that you need to pay but they do not give indications about the price on their website. And since I still selling as well without the trust mark...
Deleted. It disappeared so re-installed and then sometimes would show but not all the time!
not sure if this is worth it. I am on the trial version... nothing really to add here. My objective was to build trust with my audience. I've had a few sales in the past weeks. It seems to be alright. It is a bit pushy for us to buy the full license.
Excellent application. Though my site has not been fully functional but i like the way it display on my site.
Good app, recommended!
But I'll not leave 5 stars because the amount of e-mail they send are really annoying
Great and valuable app. Highly recommended to have it if you want your customers to feel safe for visiting your site.
Adem
favouriteme.com
Why does the biggest Scam app call themselves TURSTED SITE, they will never reply to a support ticket unless you notify Shopify to get involved, the phone number on the site, no one ever picked up, I canceled 5 times and they still charge me every month till I get Shopify involved to refund it Why does shopify allow a scam app to offer that on their platform THIS IS THE WORST APP AROUND
Just the app alone gives the customer the confidence to shop on our store!