TrustedSite ‑ Trust Badges

Great App gives customers confidence when they shop.

POOR customer service! takes ages to respond. You have to wait at least 2-3 days before someone responds and even then it's just one message and then you have to wait again. The trustedsite badge was not showing in my website and the issue wasn't resolved when I gave them access to my site. I also been asking for a refund as I have uninstalled their app but they won't give me my refund even though the payment was less than 30 days ago.

clunky, slow, and tired of waiting around for support and the never arriving password reset. you cant register your proof of address through the shopify site, you have to go off piste. I wouldnt bother with these guys.

Good start for the free option with an upgrade path. The free option at least gives some sense of confidence with the floating logo.

Set it up once and you're good to go. Helps give you and your customers confidence that your shop is safe.

$99 a month for the pro version is honestly hard to swallow. 500 free visitors a month is pretty much nothing ( less than 1 day on my relatively low volume store ) and it's hard to tell whether it's actually helping my conversion values.

They should add a 30 day free trial for the pro for people to see if it's really worth it.

McAfee so far proves to be a great indicator that a website (or shop) is a reliable shop where people can buy with confidence.
Their free trial is great, but need to make more changes in their Paid plans, to have a cheaper one than the 25$/month, or at least make it "Pay Per visitor" plan.

Anyway, it looks great at the bottom right corner on my shop:
www.mobimax.eu

Thanks for providing us this awesome app!

Please pay close attention here before installing.

We have opted for the 349 USD rate. Payment per year. Within just one month, we exceeded the 2000 views included and incurred an extra $149 USD directly. At the conclusion of the tariff you automatically allow that up to 10000 USD can be debited. This billing model is absolutely not ideal and if you are not careful you quickly lose a lot of money. This may all work if you don't have much traffic in your store but as soon as you have a campaign that works well, hundreds of dollars are due here. Without any information before. They charge u and than u will get the information. Happy Birthday :)

The system itself is good, easy to configure and offers many possibilities. It is a pity that it is not enough for further cooperation due to the billing model.

At first the app was great, until i accidently picked the wrong plan and no I getting a outrageous charge even though I changed the plan once I realized it was the wrong plan. Then later deleted the app and the charge is still pending.

Well, I see the potential for having this app on stores to ensure trust with our customers however, when I added it to my store it slowed my store down drastically. I decided to delete the app just to see if it really was this app that slowed it down and not something else all though it's the only app I've added in a while. A week or so later I was still receiving emails from them monitoring my website and letting me know how many customers were on my site at the time and how close I was to the 500 minimum for the free trial, AFTER I deleted them. I'm positive they're still on my store but just aren't sending anymore emails to make it look like they're not on there because of my reply to still receiving their emails. My speed score is still down and I pay another app service to keep the store loading fast. They've disabled my account preventing me from logging in again to reinstall which seems a little deceitful to be honest. I'm guessing because my store is still being tracked maybe?
I'm not sure if it's the company, a certain person(s) at the company, or the app itself that's the problem here. Please provide some feedback. thanks!