評價 (789)
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-- UPDATE 03/22/19 --
I recently called their customer support and spoke with Sarah who was nice enough to agree to honor the previous $49/month price we were paying as long as I committed upfront to pay for an annual plan and continue to use their service without uninstalling in the future. It was nice of them to work out a deal. Although it is still hard to forget what happened a couple of months ago, I'm glad that they were willing to make some concessions in the name of customer service and I will continue to use them for now and see how things go - hope that I can update this with even more stars in the future!
--UPDATE--
The Mcafee Team asked me to revise my review so here goes. In the end, they told me that I only needed to pay $99/month instead of the absurd $625/month. That is considerably much better than the original amount they were requesting, but it was still a pretty deceptive tactic to deactivate our account without any pre or post notice and also lock previously available features. They essentially held my account ransom due to a new payment tier that they either just created or was not made clear prior, and demanded that I pay 2x-12x more to continue using it as before. After speaking with their team about it, they offered no apologies or sympathy for what they did but just said they could offer $99 instead of the preposterous $625/month. I mean it's not like my business grew 12x after using their service (or even 2x for that matter), so I'm not sure why they thought it was even remotely reasonable to charge 12x more all of a sudden - talk about rewarding customer loyalty...
Yes in the end, I decided to fork up the extra $50/month and resume their service because apart from this recent fiasco, I had been quite satisfied with using their actual software. I'm simply peeved at the way they use unapologetically deceptive tactics to hoodwink their customers.
That's why I've updated my review from 1-star to 2-stars for now - I want everyone who installs their app to know what they should expect.
--ORIGINAL REVIEW--
Be careful with this app. I started off using their standard $49/month for about half a year and then I discovered that their trustmark stopped appearing on our site with no notification or advanced warning at all from their team. Turns out the trustmark was deactivated since we exceeded the monthly visitor limit - a stipulation which I'm pretty sure was recently created without informing customers. If not, then it was not mentioned at all at the time of installation. Even more absurd is that previously available features are now locked and you need to upgrade to receive the same functionality as before. I'm not even done as the most preposterous part is that to upgrade it would cost $625/month - over 1200% from the previous $49/month I was paying. Be careful with this service as you might think you get a full service for $49/month, but soon they'll have you forking over 10x more per month if you want to continue using their software later on.
As an online shopper for years, I understand the importance of being able to shop with confidence. As the owner of a new e-commerce store, it is important to build a site with integrity. I have found an important and necessary partner in TrustedSite. They actually listen to your needs rather than trying to upsell and I have found them very pleasant and easy to work with.
Father's Country Hams have had the Mc Afee Secure on our online store for several years ! It has given our customers a secure feeling when ordering online from our store . In today's time you hear of many large corporations having their customers private information compromised . As a small family operation it would be almost impossible to recover from any time of identity theft. The McAfee $100,000 identify protection on our secure site is a real Customer pleaser!
The McAfee subscription has always helped with keeping our products at the top of search engine results. I could not give up this valuable security service.
Great app., just to give that little extra more credibility to your shop.
Interesting but the free part is only for 500 visits ; after that it's too expensive : $19/month for a service that costs almost nothing... :-/
Great App! Very happy with the trustmark, necessary on all the stores.
Some of the best things in life are free. And McAfee is one of those. Having my website being "certified" as secure by McAfee is something to me. Thanks!
Great application indeed! Easy set up and great looking! Highly recommended for sure! Would definitely use the higher tiers to help me get higher conversion rates.
Another great tool to increase customer confidence!
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