評價 (789)

整體評分
4.6
各級評分數量
  • 81% 的評分為 5 顆星
  • 7% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 7% 的評分為 1 顆星
編輯時間:2019年3月15日

Edit 2: Guys, now I am not kidding anymore, I am really mad ! It's been 3 days since I said that I want to cancel your plan and you did nothing but except charging me!
Someone from customer service call me Yesterday, I just call him back like he said in his voicemail and he pretends that I have the wrong number !
I am sick of this joke ! STOP TRYING TO SCAM PEOPLE AND GET ME MY DAMN MONEY BACK!

Edit: then don't advertise on this feature if at the end it's not possible to do it on Shopify. Because I am not payong for a feature that I cannot use. Can someone reach me to solve this please?

Pro Version is useless to my store. Basic is sufficient. Can find where do I have to insert the trustmark code next to the credit card form, which is the main reason I've upgraded to Pro. You mentionned a 30 day money back for this plan so please refund me McaFee. I don't want to pay 228 USD for something that does not work.

Elikya Shop
法國
使用應用程式 6天
TrustedSite 已回覆 2019年3月14日

Thanks for your review. Unfortunately, Shopify does not allow users to make code changes to the checkout, however, you do get unlimited views of the trustmark with our Pro service and our Shopify customers consistently see success when they place the engagement trustmark and Shopper Identity Protection on product pages, in their footer, and in their shopping carts. You can see examples from other successful Shopify customers in this article: https://blog.mcafeesecure.com/2019/01/15/how-shopify-customers-are-using-the-mcafee-secure-trustmark/. Our Customer Care team will be reaching out to you directly to assist with this.

2017年11月10日

It use to work well then they changed things around now the mark doesn't show on my website. It just says "the url you entered is already in your account".

Birthday Partys
美國
使用應用程式 2天
2021年7月2日

The badge not displaying, verification site says "certification expired" but everything seems to be ok

Elié & Bloom
墨西哥
使用應用程式 2天
2023年5月28日

I downloaded the app to test it but I don’t have the password . I am trying to get he email to restart my password but not email is sent . Please I need support asap . Thanks

ARCA
加拿大
使用應用程式 大約3小時
TrustedSite 已回覆 2023年5月31日

Thank you for your review. Someone from our support team should be reaching out to you shortly.

2019年5月20日

Unreliable! Installed and initially worked fine for a few hours and then stopped working, where if a customer was to click on the badge it would display "Certification Expired and is not currently McAfee SECURE certified". As a customer, I would immediately abandon a site that displays that above message than a site that simply didn't display the badge at all. I tried troubleshooting to no avail as the McAfee dashboard showed no issues. I would have liked for it to work, but it is what it is. Also, free plan only comes with the badge feature, with no option to adjust position and all other features are behind a paywall. So, would be hard to really ascertain all the benefits of this app through the free limitation.

The Black Seed Co
澳洲
使用應用程式 大約2小時
TrustedSite 已回覆 2019年5月20日

Thanks for the feedback and we're sorry to hear you had trouble with the app. It looks like you may have encountered this issue because of a billing error when upgrading to our Pro plan. A member of our Customer Care team will reach out to get this resolved for you.

編輯時間:2019年10月3日

The Lazy Bum
I've ceated a TrustedSite account under the wrong email. Created a second TrustedSite account under a new email which is to be connected to my Shopify website. Requested assistant with Customer Support, chatted with Tina to deactivate ONE account (the first one). She deactivated BOTH. WHY??? I called customer support to help me re-activate the second account that I needed for my website. I was given the run-around and they could not understand what my issue was. TERRIBLE CUSTOMER SERVICE!

The Lazy Bum
美國
使用應用程式 大約2小時
TrustedSite 已回覆 2019年10月3日

We sincerely apologize for the miscommunication and inconvenience. After investigating, it appears that we misinterpreted your request. Your account has been reactivated and it looks like you had a chance to access it. If you have any questions about your account, you can contact our Customer Care department directly at 1 (888) 415-5937. We're located in San Francisco, California and we're here between 8:30am and 5pm Pacific time. A Customer Care Representative will email you shortly to make sure you have everything you need.

2020年9月14日

App doesn't work and all of their badges require an upgrade to a paid plan, except one. A complete ripoff and false advertising.

lawsuitforms.org
美國
使用應用程式 14分鐘
TrustedSite 已回覆 2020年9月15日

Thank you for your feedback. Someone from our Customer Care Team will be reaching out to you to help resolve this issue.

2017年10月3日

Yeah - this is the first Shopify app I have felt "deceived" by. You are expected to put in all the code yourself and there is not much direction of how to do so. Also, this is severely overpriced for what you get. Don't bother with installing it..it's a bait and switch app. Nothing is actually free

Air Plant Club
美國
使用應用程式 14分鐘
2019年10月1日

They send your visitors asking if they trust our website, really? How it that even fair when most our visitors are first time visitors.

Flex Extractor
美國
使用應用程式 10分鐘
TrustedSite 已回覆 2019年10月2日

Thank you for your feedback. We do provide a trust survey in the verification modal. This is purely to gather information for you to better understand the level of trust visitors have in your site. We don't publish this information anywhere but in your account, available only for your viewing. If you'd like to discuss this with someone, a Customer Care representative will gladly give you a call.

2023年6月1日

I really want this on the site, but the free version only allows it to show in the bottom right corner of the site. That's where the chat box is. At this time, I can't afford $39 a month just to be able to move it to the left side of the site. That's really unfortunate.

America Rising Select Coffee
美國
使用應用程式 8分鐘