Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website security and building customer trust. They praise its user-friendly interface, professional customer service, and daily malware scans. The app's seamless integration, traffic reports, and trust badges have been noted to boost online store reputation. Merchants report increased customer confidence, satisfaction, and sales after its implementation. The support team is responsive and helpful with integration and code placement. The app is easy to install and use, effectively conveying a sense of security to customers.

July 29, 2023

Can't change the size or location, or color of the badge.
It covers some stuff from my site.

Also, cannot open the app.

Gamer Tech
Portugal
5 months using the app
TrustedSite replied August 2, 2023

Thank you for your review. We have taken your feedback into consideration and moving forward, we will be rolling out a change that allows merchants to adjust the location of the floating trustmark. One of our reps will be reaching out with more details on that change.

February 21, 2017

Would be brilliant if it didn't vanish after about 3 days. Ok, McAfee, so you want us to upgrade to a paid for version but think about it like this....every 1,000 people who log onto my store are no longer seeing you as a protector and strong brand champion of security. I think you are shooting yourself in the foot here. Perhaps one of your competitors will provide a free platform which boosts their brand and mine. Plus, haven't noticed any slide in sales since your logo vanished from the site.

Cbwss
United Kingdom
Over 5 years using the app
May 22, 2022

This app is not working properly. It does not access from the website app control and it does not access from the website

ORIGINALFBB LLC.
United States
Over 4 years using the app
April 19, 2020

I have installed this app in to my store maybe 3 or 4 different times and there still is No floating trust badge. I have sent many emails and still know kind of success in getting the badge into my store. I would really appreciate if someone from this company can give some valid assistance.
my store URL is: https://www.trendyhanddesignedjewelry.com
Thank you

Trendy Hand Designed Jewelry
United States
Over 2 years using the app
TrustedSite replied April 21, 2020

Thanks for your feedback. Someone from our Customer Support team will be reaching out to you shortly to help resolve this issue.

March 8, 2022

Their trust badge somehow vanished from my site when I hired a developer to tweak certain images. I emailed TrustedSite seeking instruction on how to reinstall it. They gave me a quick generalized reply, which had nothing to do with the obvious "broken link" and left it at that. I tried calling and did not get a response. I often wonder what it feels like to be pompous.

Mystic Bloo Wizard
United States
Over 2 years using the app
September 22, 2016

The free version is useless, no any function active. on the other hand the upgraded version rates is not clear and very expensive.

Ebarza
United Arab Emirates
Over 1 year using the app
Edited August 6, 2020

This app does all it is supposed to do and both looks and works great. But the cost is kind of crazy ... i have about 1k++ unike visitors per day .. and i would have to pay 20$ per 1k visitors over 2k. So this would be a cost of 580$ per month++. I really like TrustedSite and Mcafee but it cost too much.

Msno
Norway
About 1 year using the app
January 30, 2017

I'm getting fed up with this lame trust seal, I'm paying 50 bucks per month and it doesn't show up. I'm about to delete it and grab it off the web for free, at least that way it will actually show up and I won't have to keep messing with it.

Student7
United States
About 1 year using the app
April 2, 2018

Double billed--spoke to Shopify--they said contact McAfee--have had this app for almost a year--still waiting for refunds on the difference i've been over charged.

Yourturnkeystore 76
United States
4 months using the app
February 18, 2019

Quite satisfied with this app, it does the job but the problem is it is limited to only 500 visitors per month who is something like only 17 visitors a day. After that you need to pay but they do not give indications about the price on their website. And since I still selling as well without the trust mark...

Tonic Body
France
3 months using the app