Mechanic
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Je ne supporte pas les applications dans lesquelles on ne trouve pas facilement le moyen d'annuler l'abonnement. Vous continuez à me prélever alors que j'ai installé l'application le mois dernier. Merci de supprimer l'abonnement immédiatement et de rembourser mon dernier prélèvement
Thank you so much for sharing your feedback with us! We really appreciate you bringing this matter to our attention. I completely understand how billing issues can be confusing and frustrating, and I’m here to help clear things up.
Shopify handles the billing for apps like Mechanic. So, when you uninstall an app, Shopify automatically cancels your subscription. However, their policy doesn't issue a refund for the remaining part of your billing cycle. This means you get to use the app until the end of the period you've paid for. Apps like Mechanic have no control over this.
We wish we had been informed about your situation earlier. If we had known, we would have promptly stepped in to assist with a refund for the unused portion of your subscription – and we are still happy to do that. Please reach out to us directly, and I will personally take care of ensuring that your last payment is refunded.
Thank you for being our customer. We genuinely appreciate you. Wishing you all the success with your business today and in the future. Love team Mechanic.