Mechanic , 158 条评论

整体评分
4.9
每个评分等级的数量
  • 99% 的评分是 5 星
    156
  • 1% 的评分是 4 星
    1
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
    1
2023年12月24日

Je ne supporte pas les applications dans lesquelles on ne trouve pas facilement le moyen d'annuler l'abonnement. Vous continuez à me prélever alors que j'ai installé l'application le mois dernier. Merci de supprimer l'abonnement immédiatement et de rembourser mon dernier prélèvement

Bulles et Dessins
意大利
8个月 人在使用应用
Lightward已回复 2023年12月27日

Thank you so much for sharing your feedback with us! We really appreciate you bringing this matter to our attention. I completely understand how billing issues can be confusing and frustrating, and I’m here to help clear things up.

Shopify handles the billing for apps like Mechanic. So, when you uninstall an app, Shopify automatically cancels your subscription. However, their policy doesn't issue a refund for the remaining part of your billing cycle. This means you get to use the app until the end of the period you've paid for. Apps like Mechanic have no control over this.

We wish we had been informed about your situation earlier. If we had known, we would have promptly stepped in to assist with a refund for the unused portion of your subscription – and we are still happy to do that. Please reach out to us directly, and I will personally take care of ensuring that your last payment is refunded.

Thank you for being our customer. We genuinely appreciate you. Wishing you all the success with your business today and in the future. Love team Mechanic.

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