优化
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I had questions about the app and messaged them several times but got no reply at all. It's a real shame as the app looked great, I could just have done with some alteration to make it right for my site. No communication is just bad service.
Hi Karen,
We sincerely apologize for missing your messages.
We've recently discovered that some customer emails were being incorrectly filtered into our spam folder due to the high volume of spam automated messages we receive daily through Shopify's system.
We take customer communication seriously and have since implemented additional measures to ensure this doesn't happen again.
We've sent you a detailed email with a solution using one of our free companion apps that should address your specific needs. The setup takes just a few minutes and we're happy to provide step-by-step guidance.
To all users: If you ever feel your message hasn't been received, please don't hesitate to reach out through multiple channels - we monitor all feedback closely and will always make things right.
We truly value your feedback as it helps us improve both our apps and our customer service.
Thank you for giving us the opportunity to resolve this.