C: Mega Menu

Hello there,

Thank you for your review. However, it seems like your reaction may have been a bit hasty.

You installed the app over the weekend, which includes holiday periods, and then immediately uninstalled it after sending an email to support. You also left a negative review within an hour. It would have been helpful to wait for the working days to begin, as both our team and Shopify may take some time to respond, especially considering time zone differences. We are providing support via emails and not via live chat and that should not be the reason to put negative review.

Despite it being a holiday, I responded to your inquiry and asked you to provide a collaborator code and reinstall the app. I also mentioned that our team would complete the setup once we were back in the office on Monday. However, I have not received a response from you.

Please note that we use a theme app extension (https://shopify.dev/docs/apps/build/online-store/theme-app-extensions), which means we don’t need to add any code directly to your theme. In fact, our app doesn’t have access to modify your theme’s code at all, so the claim about code injection is incorrect.

I kindly ask that you reinstall the app, provide us with the necessary access, and allow us to set up the app for you.

Additionally, please consider removing the misleading review.

Thank you.

Thank you so much for taking the time to leave an excellent rating. We really appreciate it.

Thank you so much for your very detailed review. It’s always a pleasure to read such nice words about your experience with the app and our support team.