Mercaux Clienteling Solution

Boosts in-store and online sales by enabling seamless Clienteling, Remote Selling and Omnichannel CX

Mercaux leverages existing product and customer information and ordering capabilities from Shopify to unlock unique O2O (Online to/from Offline) customer journeys and data capture. We provide a single app for Store Associates with Endless Aisle & Product discovery, Clienteling, Remote Selling/Messaging, Analytics and other capabilities.

• Use endless aisle and rich product data for in-store product discovery
• Order from both in-store and online assortment with mixed basket
• Leverage existing customer data to personalise experience in-store & remotely
• Accept inbound messages and send personalised outreach and mass campaigns
• Capture customer preferences (wishlists, basket) to improve further interactions