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We installed and used this app on two of our three shopify stores for $20 per store. It worked well for a simple automation to add postcards to orders. A few months later we went ot install it on our 3rd store and suddenly a new pricing structure. Now our automation were considered too long and we had to pay the new price of $96 per store to run our automation. We have to use 3 stores to manage currency differences but it's essentially one website. The system works, but the pricing sure doesn't. Almost $300 a month to add postcards to orders. There are other apps just as good for much less.
We're sorry the new pricing structure has impacted you this way, especially with your unique setup across multiple stores. We aim to offer value and understand your concerns. Let's discuss how we can make things work better for you. Could you reach out to our support? We're eager to explore options that might fit your needs better. Your feedback is crucial in helping us improve.
The support team is extremely helpful and willing to provide support throughout the entire process. Jordin specifically gave me solutions to any questions and issues I had in a very timely manner.
Thank you for your review! We are glad to hear that Jordin and our support team were able to help you out. Contact us if you have any more questions.
The MESA team were amazing at helping us setup our automations. Our little business will be saving a ton of time thanks to them! Highly recommend!
We're glad to hear that our team could assist you and that you're saving time! Thank you for the positive feedback; we're here whenever you need us.
App would be great if it would work properly. Makes soo many mistakes every second day. Need to check every day if it made a mistake and edit manually. This is so annoying and time consuming. Really unsatisfied with this app. It is just an automation which should not be hard at all to run smoothly.
We're genuinely sorry to hear about your frustrating experience with our app, and we apologize for the inconvenience these issues have caused you. Automation should indeed simplify your workflow, not add to your tasks. Your feedback is crucial for us to improve, and we're keen to resolve the problems you've encountered. Could you please reach out to our support team directly? We'd like to understand the specific issues in more detail and work closely with you to ensure a smoother, more reliable experience moving forward. Your satisfaction and success matter to us, and we're here to help make things right.
Have been working on some automations during my 7 day free trial and Jordin with customer service was so helpful! He helped me customize a workflow in the matter of a couple minutes
We're thrilled Jordin could help with customizing your workflow! Thanks for sharing your experience. If you need any more help, just reach out.
Took me a bit to get the hang of it, but the customer service is great!
Really helpful. I needed a workflow to be created in emergency and they helped me straight away. So far, very helpful.
A real time saver with incredible support for any issues that may arise
Very helpful customer service
Great service from Daniel and great app