Message Mate Texting Platform
by OwnerListens IncConvert more customers with the convenience of texting
Save hours on customer support
Provide big shop service levels, regardless of size. Text customers back directly from cell, email, or helpdesk using a business number
Convert more mobile shoppers
Texting is the easiest way for customers to reach out when they need help in their mobile shopping journey
Earn more great reviews
Use automation to ask customers who loved your product for a positive review or social follow. Send offers to opt ins.
Support
- FAQ
- Developer website
- Privacy policy
- 1-650-825-1166
- support@ownerlistens.com
Pricing 14-day free trial
Shopify Special
$25/month
or $20.83/month billed at $250 once per year
1 number
200 customer conversations/mon (unlimited messages/conversation)
Texting widget
3 auto replies
12 templates
Messenger integration
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 13 reviews
Most recent reviews
U-Neek Boutique
Best chat app if you do customer support yourself. It has a modern pop-up help button, it disguises your real phone number, and simply forwards text messages to your actual phone where you can just text back to respond. It's the easiest way to help customers.
Would you rather have to open a 3rd party app or your laptop to help someone out? Instead, you can just get a text and respond immediately. This is the best chat app out there. Convenient for you and for the customer. Honestly, I use it on every Shopify store I run and any I will open in the future. Customers absolutely love it because they almost always get an instant response from me (Unless I'm sleeping obviously) tough to beat that.
Super easy to set up, easy to customize, choose your area code, help customers directly from your phone. This isn't a fake review, this app is literally just that dope. If you aren't using Message Mate as a solo-entrepreneur you are making a mistake.
**Update** I had to use their customer support. You just text a phone number and instantly connect with a real human. You tell them your problem and they fix. My issue was fixed within 10 text messages back and forth.
Heyday Footwear
I switched from live chat to message mate because it's simpler to manage, easier for our customers to text us right from heydayfootwear.com since 83% of our traffic is mobile and simply works. The Message Mate team has been super easy to work with and have even helped us with other business advice outside of their own app. When a vendor goes above and beyond to ensure their clients are successful, that's a winning team!
Auto Parts Cheaper
This is a great app, it just works, and we get tons of chats, and customers love it.
Why only 4 stars? The app has not been updated at all, in the year we have been using it. For some reason at random times in google chrome the links do not respond just become un clickable, and we have to switch browsers to use the app. This might not be the fault of the app, im not sure but it is really annoying.
It is missing the most simple but most necessary feature. When you get a text from a customer asking a question, you have no idea of the page or product the customer is looking at. A customer will ask "does this fit ____". You then have ask the customer what they are looking at, which annoys the customers, and sometimes they dont respond back and buy elsewhere. I simple line of text somewhere in the dashboard of the page that the customer was on when they asked the question would help.
I asked support if this can be added, they say it will sometime in the future.
Overall the apps works really well, if these annoyances are addressed, it would be a perfect 5 start app.