Message Mate Texting Platform
Use texting to facilitate delivery and curbside pickup
App highlights
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Seamless workflow: use directly in Shopify admin
Key values section
Save hours on customer support
Text customers back directly from cell, email, slack, or helpdesk using a business number
Enable touchless transactions
Texting is the easiest way to coordinate touchless delivery and pickup, critical in COVID-19 lockdown areas.
Earn more great reviews
Use automation to ask customers who loved your product for a positive review or social follow. Send offers to opt in to marketing lists.
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App details
Message Mate Texting Platform
Launch date
Integrates with
- Zendesk
- Facebook Messenger
- HelpScout
- Freshdesk
- Salesforce service cloud
- Slack
Message Mate Texting Platform
Launch date
Integrates with
- Zendesk
- Facebook Messenger
- HelpScout
- Freshdesk
- Salesforce service cloud
- Slack
Pricing 14-day free trial
Shopify Special
$25/month
or $20.83/month billed at $250 once per year
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
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HawaiianSouthShore
Location United StatesTime spent using app 11 monthsWe've been using Message Mate Texting for about a 1 year now. It's easy to use to use, the new (March 2021) update works wonderful. It's pretty seamless with shopify. One super important thing I'd like to mention is the customer service is top notch!! They reply super fast and follow up right away. Highly recommend trying message mate out with Shopify.
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Spexton Custom Jewelry
Location United StatesTime spent using app Over 1 yearVery fast and responsive support team and an easy to use interface that allows quick communication with customers.
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U-Neek Boutique
Location United StatesTime spent using app 10 monthsBest chat app if you do customer support yourself. It has a modern pop-up help button, it disguises your real phone number, and simply forwards text messages to your actual phone where you can just text back to respond. It's the easiest way to help customers.
Would you rather have to open a 3rd party app or your laptop to help someone out? Instead, you can just get a text and respond immediately. This is the best chat app out there. Convenient for you and for the customer. Honestly, I use it on every Shopify store I run and any I will open in the future. Customers absolutely love it because they almost always get an instant response from me (Unless I'm sleeping obviously) tough to beat that.
Super easy to set up, easy to customize, choose your area code, help customers directly from your phone. This isn't a fake review, this app is literally just that dope. If you aren't using Message Mate as a solo-entrepreneur you are making a mistake.
**Update** I had to use their customer support. You just text a phone number and instantly connect with a real human. You tell them your problem and they fix. My issue was fixed within 10 text messages back and forth.
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