SLOT Appointment Booking App
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The customer support is very good, the app is kind of hard to grasp yourself. Overall very happy with the app and what it offers.
I am using this app to schedule click & meet appointments for my shop. Works great! Quick customer support.
Customer service has been great, had a few problems with the app but its really easy to navigate and all problems have been fixed for me by the amazing customer service team
I was attempting to use this app to integrate appointments for my studio. Set up was difficult due to the lack of instruction, demo, or help pages available for users. Once that was finally figured out- there were other issues with clients being able to check out without paying, and check out by paying and not scheduling. Schedules were not populating accurately and the help chat takes way too long to respond- not answering vital questions. For example- how can I add appointments on the back end of the above happens- to make sure the time is blocked off and make sure that clients have their appointment locked in. No response- or delayed response that takes 3 hours to get an issue resolved. I’m really not happy with this app and will be looking elsewhere. I understand that there are issues with new apps- however these things are the basic functionality- book an appointment and pay at check out for your selected date and time. This is not what happens currently. I hope they fix it soon!
We provide support during our normal business hours here in California. Upon review, we found that several of your questions came into our support queue when we were closed.
We do offer several ways to integrate scheduling into your store but we can not force customers to complete checkout we simply guide them along and towards checkout. We suggest providing some guidance on your product pages that state your policies around scheduling and payment receipt.
Works okay, but they sell your email and info. Got a bunch of spam emails and this is the only app I have installed
This is simply not true. We do not have access to your email and all store data is securely managed by Shopify. I would suggest that you contact Shopify support to discuss this as it has nothing to do with the app.
Within one day of making the scheduling app active on our store, we had three new sales from new customers! During setiup, which was pretty easy I had a few questions, Clark was fast, prompt and great to work with. Highly recommended!
I just started using this app, and with the help of one of their amazing reps, I finally got it up and running. Not only did the rep fix the issue, he made it better than what I expected for my customers experience. One very happy store owner here! Highly recommend!
Customer service was fantastic. Only problem that I run into with this app is that I was unable to implement this tool myself through my preferred products pages ... not the most user friendly and essentially makes you depend upon customer service to do the work for you. Still works well and the results I have are pretty good. So all in all, 4 stars.
Very helpful and prompt with providing assistance. The rep was patient with my needs, and went the extra mile to fix the issue.
Needed supported on fixing the overlay text which was not clear once appointment had been booked by Customer. Provided details to Clark who was able to understand my needs and fix very quickly! Couldn't be happier with the service provided