The Facebook Messenger Customer Chat app lets you to integrate the Messenger experience directly into your store. This allows your customers to interact with your store anytime with their Facebook Messenger profile, without ever leaving your store.
After your visitors click the icon, a Facebook Messenger window is opened right on your shop, and they can message your Facebook page while keeping your shop in front of them. Unlike other apps, Facebook Messenger Customer Chat lets customers have a conversation with you without leaving your store.
Customer Chat is a new feature on the Facebook Messenger platform. This app lets you set it up in less than 2 minutes, for absolutely FREE!
See Facebook Messenger Customer Chat on a live site: www.bodeaz.com
The app automatically loads recent chat history between the shopper and your business, meaning recent interactions with your business on messenger.com, in the Messenger mobile app, or in the customer chat plugin on your website will be visible. This helps create a single experience for your customers, and enables you to continue the conversation even after they have left your webpage. No need to capture their information to follow up, just use the same conversation in Messenger.
Your customers can use their own Facebook account to chat directly with you on your store. After that, both you and your customer can follow up the conversation anytime, anywhere with Facebook messenger accounts.
With Messenger Customer Chat, you are chatting with their personal Facebook profiles, not just anonymous online accounts, so you can personalize your conversation for each of them. It’s never easier to get closer, build trust and establish the relationship with your customers like between real people, and what’s next, more sales are coming your way!
ShopMessage is an app developer that has built other successful Shopify apps like Facebook Messenger Remarketing, which recovers abandoned carts by sending a personalized Facebook message to e-commerce customers.
If you have both apps together, then when customers start chatting with your business using the Customer Chat app, they will also be eligible to receive automated abandoned cart messages from your page.