Overall rating Based on 59 reviews
The app is difficult to connect to the shopify store, or something is wrong with the app. Each time I connect messenger, once i get out or refresh the store, it disconnects again. There seems to be no way or other option for connecting the store. I've looked thru the instructions many times over but still not working. Please fix this.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. When experiencing connection issues, Shopify Support can help troubleshoot them! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
Facebook and Messenger Sales Channels worked before on my Shopify Shop with this plugins, but not anymore. Please fix the issues as soon as possible.
Thanks for sharing your feedback! Apps and channels that connect to outside services can sometimes disconnect when account changes are made or those services experience outages. In that event is best to simply reconnect them! I'd like to look into this further for you though so I’ve sent out to an email to you to touch base. - JP, Shopify Support
Navy Selected Shop
Cannot connect suddenly and now cannot reconnect anymore.........what do i do now? Please help and thanks!
Hey, there. Thank you for your review, we appreciate you taking the time to share your issue on here with us. I've reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support
I have tried to use this app for 2 weeks now and still Doesn't Connect at all. I would for it to work, please fix this issue.
Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Jason, Shopify Support
Doesn't work for us, unfortunately. Customer order updates work, but chat cannot connect at all :(
Hey, there! Thank you for taking the time to share your feedback with us after your experience with the Messenger app. I've reached out to you by email to see if we can help you get the "Message Us" button to work and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Jason, Shopify Support
Best way to I santly connect with your customers and show there are real humans dealing with their questions
Brave & Bearded
the Messenger app is fun and easy to use, the support team is fast and helpfull! i recommend this app !
Having a live chat app thru facebook messenger is great. The only think I dislike is that it pop ups another tab just to load the messenger instead of live chatting thru our website. Nowadays, most browsers by default blocks popups, which can hinder the use of this app.
Just a couple of clicks to install and use.
I can not connect to messenger from my online store! buuuuu!