CARLETT SHOPPING TROLLEYS AUSTRALIA
Can't rate an app that can't connect!
In Shopify is says enabled, spent the whole day yet again on messenger with Facebook and they say not connected...
Yet Shopify say don't worry it's connected - Really!
EPIC FAILURE SHOPIFY - I am paying for a subscription that dosen't connect to FACEBOOK, INSTAGRAM, MESSENGER, EBAY about to abort mission!
Thank you for sharing this feedback with us. I would like to look into your account and previous conversations with our team to see what I can do to help out. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
When it works, it's actually great. My issue is with Chrome compatibility of the "Message Us" feature. For some reason, when a visitor using Chrome clicks on the "Message Us" button, it does not direct to messenger/messenger app & just stops loading. I really hope this gets fixed. 100% of my sales inquiries happen on Messenger, and this would have been a great feature if it actually worked in all scenarios.
I had a small problem with the app showing as not being connected to my store no matter how many times I enabled it and refreshed the page, but after shopify support followed up with me and thru many detailed and rigorous testing, we found there was a technical issue that was caught and they are handling it right now. I appreciate their support team and the rep JP for helping sort thru this problem and for his dedication to ensure a quality app was experienced.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. When experiencing connection issues, Shopify Support can help troubleshoot them! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
Facebook and Messenger Sales Channels worked before on my Shopify Shop with this plugins, but not anymore. Please fix the issues as soon as possible.
Thanks for sharing your feedback! Apps and channels that connect to outside services can sometimes disconnect when account changes are made or those services experience outages. In that event is best to simply reconnect them! I'd like to look into this further for you though so I’ve sent out to an email to you to touch base. - JP, Shopify Support
Navy Selected Shop
Cannot connect suddenly and now cannot reconnect anymore.........what do i do now? Please help and thanks!
Hey, there. Thank you for your review, we appreciate you taking the time to share your issue on here with us. I've reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support
I have tried to use this app for 2 weeks now and still Doesn't Connect at all. I would for it to work, please fix this issue.
Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Jason, Shopify Support
Doesn't work for us, unfortunately. Customer order updates work, but chat cannot connect at all :(
Hey, there! Thank you for taking the time to share your feedback with us after your experience with the Messenger app. I've reached out to you by email to see if we can help you get the "Message Us" button to work and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Jason, Shopify Support
Best way to I santly connect with your customers and show there are real humans dealing with their questions
Brave & Bearded
the Messenger app is fun and easy to use, the support team is fast and helpfull! i recommend this app !
Having a live chat app thru facebook messenger is great. The only think I dislike is that it pop ups another tab just to load the messenger instead of live chatting thru our website. Nowadays, most browsers by default blocks popups, which can hinder the use of this app.