Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

Overall rating
3.7 of 5 stars
Based on 67 reviews

  • 5 of 5 stars
    57% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    9% of ratings are 2 stars
    (6)
  • 1 of 5 stars
    22% of ratings are 1 stars

All reviews

41 - 50 of 67 reviews

Mahogany Tees

Love this feature and it works very well. Would give it 5 starts but it needs the following changes:
1. Need the ability to edit/change the preset messages that are sent
2. Need the ability to disable certain message. For example, customer get an order confirmation, then a message when their items are shipped then, then another when out for delivery, then another they they are delivered. It becomes a bit spammy. I;d like to disable the "out for delivery" message. I think the its shipped and its been delivered are enough
3. Need an ability (or clear way) for customer to unsubscribe for messages. I have had a few ask us how we got heir FB info and not want their information posted in messenger/not want to keep getting our messages.

That said, I love this feature and it is just an extra boost to customer service, which is great.

K5 Optima Store

Great integration with our store, but as another reviewer mentioned, Shopify - please allow stores to update edit the pre setup messages being sent to avoid confusion!

We ship out all of our orders same day to our customers and the pre-set text is confusing to our customers as well.

Thank you!

Vipextensionbar

Loving this new Facebook Messenger option in Shopify. We have received many instant messages from our customers on Facebook. They are enjoying the easy access to us, as well as updates on their order. Great addition Shopify!

20x60

Conversational commerce is becoming more and more important with online shopping. This app seamlessly integrates with Facebook to allow easy conversation and customer updates. I only wish that you could edit the pre-formatted text as my customers are sometimes confused by the default text, "We'll send shipping updates as soon as they're available." It can be misread as as soon as the products are available (purchased products are always in stock and ship within 24 hours). I contacted Shopify and it's not an update they are ready to launch at this point. Shopify - please allow stores to update edit the initial message to avoid confusion! Thank you!

Homengardenproducts

So far it's been very impressive and pretty much all our customers who decided to use this LOVE it. Thank you so much for this amazing new feature. :)

Shiree Odiz 1

The potential of this is a game changer... can't wait to see where this goes!

Metal Marvels

LOVE it thus far! It adds a more personal level to orders. I love getting random messages from them thanking me after they've received the initial message. Love this addition!

Wholesaleboutiquedeals

Love this it gives a more personal approach to the shopping experience and connects my customers to our facebook page !

Varela 2

Haven't had the opportunity to use the app yet but I believe that all of our customers at Shopvarela.com will love the added communication feature. Very well done!

Happy Dog Food 2

I am sure based on others reviews this is a great app, however I have yet to use it. It is installed and I do have some customers signed up, but when I received a message, I did not see it in the app and responded via facebook. I am sure it's just me not knowing how to use it yet