The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I have tried to use this app for 2 weeks now and still Doesn't Connect at all. I would for it to work, please fix this issue.
Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Jason, Shopify Support
Doesn't work for us, unfortunately. Customer order updates work, but chat cannot connect at all :(
Hey, there! Thank you for taking the time to share your feedback with us after your experience with the Messenger app. I've reached out to you by email to see if we can help you get the "Message Us" button to work and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Jason, Shopify Support
I can not connect to messenger from my online store! buuuuu!
Ink Rags Couture
I thought this was a very helpful tool, until I realized that it disables your Facebook Messenger notifications on IOS devices. I SPEND DAYS TRYING TO FIND THE PROBLEM, changing settings on Facebook, Shopify and on my phone, but kept getting the run around. Customers became frustrated with longer response times, and my response time rating on Facebook suffered. I had to uninstall it. PLEASE FIX THIS VERY CRITICAL PROBLEM!
Doesn't work, i keep clicking connect facebook and nothing happens
Pepe Pet Supplies
Would be great if it worked, i keep clicking connect facebook and nothing happens
Only english in some important buttons :(
Works fine but the lack of customization (in both colors and language) really makes this app useless for us.
Good idea but cant change the label on "message us" or the language
notifications are only in english and message button is not showing :-(