Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

2.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    46% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    8% of ratings are 2 stars
    (7)
  • 1 of 5 stars
    35% of ratings are 1 stars

All reviews

31 - 40 of 85 reviews

Diagnostic Software

Doesn't work for us, unfortunately. Customer order updates work, but chat cannot connect at all :(

Developer reply

April 25, 2019

Hey, there! Thank you for taking the time to share your feedback with us after your experience with the Messenger app. I've reached out to you by email to see if we can help you get the "Message Us" button to work and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Jason, Shopify Support

www.remixd.co.uk

Best way to I santly connect with your customers and show there are real humans dealing with their questions

Brave & Bearded

the Messenger app is fun and easy to use, the support team is fast and helpfull! i recommend this app !

Lucius Atelier

Having a live chat app thru facebook messenger is great. The only think I dislike is that it pop ups another tab just to load the messenger instead of live chatting thru our website. Nowadays, most browsers by default blocks popups, which can hinder the use of this app.

Hojicha Co

Just a couple of clicks to install and use.

Baroock

I can not connect to messenger from my online store! buuuuu!

Direct Sales Reps Events

Great app! Easy to use, customers use it a lot.

Buytemplates

Nice way to reach Facebook users with your products through messenger.
www.BuyExcelTemplates.com

Ink Rags Couture

I thought this was a very helpful tool, until I realized that it disables your Facebook Messenger notifications on IOS devices. I SPEND DAYS TRYING TO FIND THE PROBLEM, changing settings on Facebook, Shopify and on my phone, but kept getting the run around. Customers became frustrated with longer response times, and my response time rating on Facebook suffered. I had to uninstall it. PLEASE FIX THIS VERY CRITICAL PROBLEM!

Sports Training

Depending on a costumer, the content's language of the messages should vary!