Brilliant! Messenger revolutionizes our whole approach to customer service and let's us be truly 'human' in our interactions with customers and fans. And they love it too, receiving updates and notifications where they hang out online (Facebook), rather than through boring company emails.
Lion Feet Sneakers
Great idea, but i can change the language or basically any settings...
very impressed with this app. I was using a different messenger app until couple of weeks ago, and wasn't very happy with it, but this app rocks. I love how it updates the customers on their order status and shipping updates. Great Job.
Super quick & ads a unique touch.
Rowdy Ann Boutique
Absolutely love this app! Customers really love it too. The notifications are actually seen instead of just sitting in your customers email. It takes customer service to a whole new level.
My customers don't get the notifications about their packages anymore. They really liked this feature.
notifications are only in english and message button is not showing :-(
Installed the app and love it. seems doing great work. recommended!
Love this feature and it works very well. Would give it 5 starts but it needs the following changes:
1. Need the ability to edit/change the preset messages that are sent
2. Need the ability to disable certain message. For example, customer get an order confirmation, then a message when their items are shipped then, then another when out for delivery, then another they they are delivered. It becomes a bit spammy. I;d like to disable the "out for delivery" message. I think the its shipped and its been delivered are enough
3. Need an ability (or clear way) for customer to unsubscribe for messages. I have had a few ask us how we got heir FB info and not want their information posted in messenger/not want to keep getting our messages.
That said, I love this feature and it is just an extra boost to customer service, which is great.
K5 Optima Store
Great integration with our store, but as another reviewer mentioned, Shopify - please allow stores to update edit the pre setup messages being sent to avoid confusion!
We ship out all of our orders same day to our customers and the pre-set text is confusing to our customers as well.