Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

Overall rating
3.9 of 5 stars
Based on 58 reviews

  • 5 of 5 stars
    62% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    9% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    19% of ratings are 1 stars

All reviews

1 - 10 of 11 reviews

Navy Selected Shop

Cannot connect suddenly and now cannot reconnect anymore.........what do i do now? Please help and thanks!

Developer reply

May 14, 2019

Hey, there. Thank you for your review, we appreciate you taking the time to share your issue on here with us. I've reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support

Lil Paw

I have tried to use this app for 2 weeks now and still Doesn't Connect at all. I would for it to work, please fix this issue.

Developer reply

May 14, 2019

Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Jason, Shopify Support

Diagnostic Software

Doesn't work for us, unfortunately. Customer order updates work, but chat cannot connect at all :(

Developer reply

April 25, 2019

Hey, there! Thank you for taking the time to share your feedback with us after your experience with the Messenger app. I've reached out to you by email to see if we can help you get the "Message Us" button to work and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Jason, Shopify Support

Baroock

I can not connect to messenger from my online store! buuuuu!

Ink Rags Couture

I thought this was a very helpful tool, until I realized that it disables your Facebook Messenger notifications on IOS devices. I SPEND DAYS TRYING TO FIND THE PROBLEM, changing settings on Facebook, Shopify and on my phone, but kept getting the run around. Customers became frustrated with longer response times, and my response time rating on Facebook suffered. I had to uninstall it. PLEASE FIX THIS VERY CRITICAL PROBLEM!

Coolgeardaily

Doesn't work, i keep clicking connect facebook and nothing happens

Pepe Pet Supplies

Would be great if it worked, i keep clicking connect facebook and nothing happens

Tiendall

Only english in some important buttons :(

Savage Pranks

Works fine but the lack of customization (in both colors and language) really makes this app useless for us.

Gatocongafas

Good idea but cant change the label on "message us" or the language

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