Overall rating Based on 67 reviews
The Elevated Man
Getting this error:
Could not link Messenger by Shopify to Facebook
You may not be connected to the network or we could not establish a connection with our server. Check your connection and try again later.
What do I need to do to fix?
Thanks for leaving a review. I'm sorry to hear that you're having trouble with connecting your Messenger Channel to Facebook, but I'd be happy to see if we can work together to resolve this issue.
It sounds like this error is localized, and related to your internet setup. I suggest trying a different internet connection, or a different browser. Have you tried this on a mobile or desktop device? I've gone ahead and sent you an email with recommendations, we can continue discussing this connection error through there. Hope to hear from you soon! - Ryder, Shopify Support
How I uninstall this?? I need help! It does not even show in my apps although the messanger widget is still on my website.
The reason I want to uninstall this is because it does not work as a live chat, messenger opens in another page. Who would want that? that will make our visitors to leave.
I need help to uninstall this since is not obvious to do so as it should.
Thank you for writing your review and for providing your feedback. The Messenger app can be removed by heading to Settings > Sales channels, where you can then press the trash can icon next to Messenger. This will remove it from your store and the chat icon from the storefront.
I'm sorry to hear that you did not find the Messenger app useful and I'll be reaching out to you shortly to see if I can help at all and ensure you are able to remove the app if you want to. -Victor, Shopify Support
i install it and spent my time to discover the notifications is stopped in my facebook and mobile..this is very critical point
Thanks for sharing your experience using the Messenger Channel. I'm sorry to hear that it hasn't been a positive one. I've sent you an email so that we can work together to troubleshoot this! I look forward to hearing back from you. -Emma, Shopify Support
CARLETT SHOPPING TROLLEYS AUSTRALIA
Can't rate an app that can't connect!
In Shopify is says enabled, spent the whole day yet again on messenger with Facebook and they say not connected...
Yet Shopify say don't worry it's connected - Really!
EPIC FAILURE SHOPIFY - I am paying for a subscription that dosen't connect to FACEBOOK, INSTAGRAM, MESSENGER, EBAY about to abort mission!
Thank you for sharing this feedback with us. I would like to look into your account and previous conversations with our team to see what I can do to help out. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
Navy Selected Shop
Cannot connect suddenly and now cannot reconnect anymore.........what do i do now? Please help and thanks!
Hey, there. Thank you for your review, we appreciate you taking the time to share your issue on here with us. I've reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support
I have tried to use this app for 2 weeks now and still Doesn't Connect at all. I would for it to work, please fix this issue.
Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Jason, Shopify Support
Doesn't work for us, unfortunately. Customer order updates work, but chat cannot connect at all :(
Hey, there! Thank you for taking the time to share your feedback with us after your experience with the Messenger app. I've reached out to you by email to see if we can help you get the "Message Us" button to work and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Jason, Shopify Support
I can not connect to messenger from my online store! buuuuu!
Ink Rags Couture
I thought this was a very helpful tool, until I realized that it disables your Facebook Messenger notifications on IOS devices. I SPEND DAYS TRYING TO FIND THE PROBLEM, changing settings on Facebook, Shopify and on my phone, but kept getting the run around. Customers became frustrated with longer response times, and my response time rating on Facebook suffered. I had to uninstall it. PLEASE FIX THIS VERY CRITICAL PROBLEM!
Doesn't work, i keep clicking connect facebook and nothing happens