Back to Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

85 reviews
Free

Reviews

2.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    46% of ratings are 5 stars
    39
  • 4 of 5 stars
    7% of ratings are 4 stars
    6
  • 3 of 5 stars
    4% of ratings are 3 stars
    3
  • 2 of 5 stars
    8% of ratings are 2 stars
    7
  • 1 of 5 stars
    35% of ratings are 1 stars
    30
7 reviews

probotiic

Rating
2 of 5 stars
Posted
August 6, 2020

This app seems to be flawed and not working properly for me or my customers. Buttons appear but "shop now" button only sends the words "shop now" from who ever presses the button, no menus or anything. This item also can't be removed from the list.

Developer reply

August 20, 2020

Thank you for providing us with this feedback. We'd like to find out more about what's happening here so we can help get that resolved for you. I've sent you an email so that we can troubleshoot this further! I look forward to hearing back from you, Thanks! - Oliver, Shopify Support

Straight Up Pumps

Rating
2 of 5 stars
Posted
December 2, 2019

This app seems to be flawed and not working properly for me or my customers. Buttons appear but "shop now" button only sends the words "shop now" from who ever presses the button, no menus or anything. This item also can't be removed from the list.

Developer reply

December 10, 2019

Thank you for writing your review and detailing your issue here. I'm sorry that you've had this issue and I'd like to take a closer look at the situation to see if I can help. I will be sending you an email shortly to gather more context about the problem and I can hopefully help troubleshoot this. I look forward to hearing back from you. -Victor, Shopify Support

TabletCafe.dk

Rating
2 of 5 stars
Posted
April 22, 2019

Facebook and Messenger Sales Channels worked before on my Shopify Shop with this plugins, but not anymore. Please fix the issues as soon as possible.

Developer reply

May 29, 2019

Thanks for sharing your feedback! Apps and channels that connect to outside services can sometimes disconnect when account changes are made or those services experience outages. In that event is best to simply reconnect them! I'd like to look into this further for you though so I’ve sent out to an email to you to touch base. - JP, Shopify Support

Max Deportes

Rating
2 of 5 stars
Posted
May 10, 2017

You can't change the message us button to Spanish.

Emotion Jewelry

Rating
2 of 5 stars
Posted
January 19, 2017

I can change the language but great idea

Lion Feet Sneakers

Rating
2 of 5 stars
Posted
November 14, 2016

Great idea, but i can change the language or basically any settings...

Royal Mermaid

Rating
2 of 5 stars
Posted
July 17, 2016

My customers don't get the notifications about their packages anymore. They really liked this feature.