Messenger channel

Messenger channel

von Shopify

Sell products and provide customer support from Messenger.

3.7 von 5 Sternen(67 Bewertung)

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.


Über Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

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  • support@shopify.com

Preisgestaltung

Kostenlos

Gesamtbewertung
3.7 von 5 Sternen
Basierend auf 67 Rezensionen

  • 5 von 5 Sternen
    57% der Bewertungen sind 5 Sterne
  • 4 von 5 Sternen
    7% der Bewertungen sind 4 Sterne
    (5)
  • 3 von 5 Sternen
    4% der Bewertungen sind 3 Sterne
    (3)
  • 2 von 5 Sternen
    9% der Bewertungen sind 2 Sterne
    (6)
  • 1 von 5 Sternen
    22% der Bewertungen sind 1 Sterne

Aktuellste Rezensionen

Straight Up Pumps

This app seems to be flawed and not working properly for me or my customers. Buttons appear but "shop now" button only sends the words "shop now" from who ever presses the button, no menus or anything. This item also can't be removed from the list.

The Elevated Man

Getting this error:

Could not link Messenger by Shopify to Facebook
You may not be connected to the network or we could not establish a connection with our server. Check your connection and try again later.

What do I need to do to fix?

Antwort des Entwicklers

29. November 2019

Thanks for leaving a review. I'm sorry to hear that you're having trouble with connecting your Messenger Channel to Facebook, but I'd be happy to see if we can work together to resolve this issue.

It sounds like this error is localized, and related to your internet setup. I suggest trying a different internet connection, or a different browser. Have you tried this on a mobile or desktop device? I've gone ahead and sent you an email with recommendations, we can continue discussing this connection error through there. Hope to hear from you soon! - Ryder, Shopify Support

LINKO Shop

Does it work on mobile? I cant see it when viewing my website on mobile and there is no guideline on this issue.

Antwort des Entwicklers

29. November 2019

Thank you for your review! The "Message Us" button should be appearing on both mobile and desktop versions of your store.

The first step I'd recommend is making sure that your theme is set up to be compatible with the button. If you're using a Shopify developed theme and the button isn't appearing, our themes team can take a look into it for you!

I will be following up with you via email shortly, so that we can continue to look into this together. -Lizzy, Shopify Support