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Messenger channel

Messenger channel

de Shopify

Sell products and provide customer support from Messenger.

3.6 con 5 estrellas(69 reseña)
Gratis
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Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.

Conócenos Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

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Precio

Gratis

Calificación general
3.6 con 5 estrellas
 Basada en 69 reseñas

  • 5 con 5 estrellas
    55 % de las calificaciones con 5 estrellas
    (38)
  • 4 con 5 estrellas
    7 % de las calificaciones con 4 estrellas
    (5)
  • 3 con 5 estrellas
    4 % de las calificaciones con 3 estrellas
    (3)
  • 2 con 5 estrellas
    9 % de las calificaciones con 2 estrellas
    (6)
  • 1 con 5 estrellas
    25 % de las calificaciones con 1 estrellas
    (17)
Ver todas las 69 reseñas

Reseñas más recientes

zapple.pk

Ninguna calificación
1 con 5 estrellas
Publicada
20 de marzo de 2020

Not at all beneficial, most of my collections pictures does not appear on the shop now and even the browse button does not do anything, on top of that Pakistan currency is not supported.

Respuesta del desarrollador

24 de marzo de 2020

Thank you for the review. Regarding the currency, as this is an integration with Facebook I'm afraid we can only offer the currencies that Facebook supports, which as this time does not include the Pakistani rupee.

In reference to your other issues, we'd like to find out more about what's happening there so we can get that resolved for you. Please contact our team using the "Contact Kit Support" button in your Shopify Ping app, and our team would be happy to troubleshoot that for you. Thanks! - Brie, Shopify Support

Rexitree™️

Ninguna calificación
1 con 5 estrellas
Publicada
1 de marzo de 2020

Doesn’t work. All chat messages from my customers don’t show up on my facebook page inbox. They only show up in Ping app which is only available for iOS. Something’s wrong here.

Respuesta del desarrollador

13 de marzo de 2020

Thank you for the feedback. This is not expected behaviour - you should be able to reply to those messages from your Facebook page inbox as well. Please contact our Ping support team and they'd be happy to troubleshoot this with you. You can reach them from directly within your Shopify Ping app by using the "Contact Kit Support" option, and they can get that resolved for you. Thanks! - Brie, Shopify Support

Straight Up Pumps

Ninguna calificación
2 con 5 estrellas
Publicada
2 de diciembre de 2019

This app seems to be flawed and not working properly for me or my customers. Buttons appear but "shop now" button only sends the words "shop now" from who ever presses the button, no menus or anything. This item also can't be removed from the list.

Respuesta del desarrollador

10 de diciembre de 2019

Thank you for writing your review and detailing your issue here. I'm sorry that you've had this issue and I'd like to take a closer look at the situation to see if I can help. I will be sending you an email shortly to gather more context about the problem and I can hopefully help troubleshoot this. I look forward to hearing back from you. -Victor, Shopify Support

Ver todas las reseñas