Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

• let shoppers browse products and make purchases from your Messenger chat
• send automated order updates to customers from Messenger
• customize the messages, buttons, and menu item titles that shoppers interact with
• add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
• provide support to customers with questions about their purchase
• fulfill Messenger orders from Shopify
• track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

• To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
• Automated order updates require selling in a currency supported by Facebook.
• The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.