Messenger channel

Messenger channel

par Shopify

Sell products and provide customer support from Messenger.

2.5 de 5 étoiles(79 avis)

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.


À propos de Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

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Tarifs

Gratuit

2.5 de 5 étoiles

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.
  • 5 de 5 étoiles
    49 % des évaluations sont des évaluations à 5 étoiles
  • 4 de 5 étoiles
    8 % des évaluations sont des évaluations à 4 étoiles
    (6)
  • 3 de 5 étoiles
    4 % des évaluations sont des évaluations à 3 étoiles
    (3)
  • 2 de 5 étoiles
    9 % des évaluations sont des évaluations à 2 étoiles
    (7)
  • 1 de 5 étoiles
    30 % des évaluations sont des évaluations à 1 étoiles

Avis les plus récents

Vecor Bodycare ("Beauty for all ages")

I like this app for selling my products, I would love to have more free apps for small businesses! That would be wonderful

Lucie Lous

I have set up the app absolutely fine however the app is not auto replying when people message the business on Facebook. It's as if the app isn't even installed.

Réponse du développeur

7 janvier 2021

Thanks so much for sharing your feedback. We work hard to improve our app functionality, so I’d like to look into this further for you. I will be sending you an email shortly and hope to hear more of your thoughts soon. - Anna, Shopify Support

Grip AF

It's OK. I installed this app to use for Facebook Shop & to use as the chatbot for my online store. It's great for engagement, but, I've had a lot of issues with it: - Now that Facebook has a new business suite app, I no longer receive any notifications for messages and facebook sales, which has affected my messenger response time, customer satisfaction & lost sales. It all worker perfectly before. Now I have to constantly monitor my messenger app.
- Customers can't add quantities of products or add more than one product easily as it just takes the customer directly to checkout with one item and no option to go back or transfer the cart to the store.
- Can't disable the shop now option, which means I have to now source a more suitable alternative, instead of working out what is exactly wrong here.

Réponse du développeur

3 décembre 2020

Thank you for sharing your feedback and experience. We work hard to improve our app functionality, so I’d like to look into this issues you are encountering. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Anna, Shopify Support