Messenger channel

Messenger channel

da Shopify

Sell products and provide customer support from Messenger.

2.5 stelle su 5(76 recensioni)

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.


Su Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

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2.5 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
  • 5 stelle su 5
    Il 50% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 8% delle recensioni sono di 4 stelle
    (6)
  • 3 stelle su 5
    Il 4% delle recensioni sono di 3 stelle
    (3)
  • 2 stelle su 5
    Il 9% delle recensioni sono di 2 stelle
    (7)
  • 1 stelle su 5
    Il 29% delle recensioni sono di 1 stelle

Le recensioni più recenti

Katythemonkey

Auto reply does not work at all! wasnt even showing the message i set, client cannot browse any product after clicking the " show all" button. I am so frustrated as i couldnt remove the auto reply messages even after uninstalling the messenger channel.

Risposta dello sviluppatore

19 novembre 2020

Thank you for sharing your review and feedback. I will be sending you an email shortly to help you with any technical issues you are having with the app and to provide next steps. - Veena, Shopify Support

Boutique Extravagance

We cannot select categories that we want to share in Messenger and it is not possible to disable this features and keep overs.

Risposta dello sviluppatore

19 novembre 2020

Thank you for taking the time to leave a review and share your feedback. Feedback is extremely important to us, in order to help improve our app and user interface. I'll be sending you an email shortly to discuss the issue you are having and to offer my assistance. - Veena, Shopify Support

FilAsian Grocery

I installed the App. During Test Phase every functionality is working. Shop Now, Browse and Learn More buttons were showing automatically whenever customers are using the app. However, after going live, all auto replies and buttons are not working. I installed and re-installed the app multiple times and tried to reconfigure manually but it did not do anything. This is frustrating.

Risposta dello sviluppatore

29 ottobre 2020

Thank you for leaving a review and sharing your experience. I'd like to learn more about the issues you've been having with the app so I am able to help you resolve them. Keep an eye on your email for a message from me with next steps. - Veena, Shopify Support